Inside Sales Representative — Test & Inspections

SSI Fire & Safety Holdings, LLC; Memphis (TN); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive base pay

Commission structure

Monday–Friday schedule

Job summary

State Systems, Inc. is seeking an Inside Sales Representative – Test & Inspections to manage inbound inquiries, support outside sales, and ensure accurate quotes, proposals, and service information.

You will collaborate with service, scheduling, and billing teams while maintaining CRM records to deliver a positive customer experience. Ideal candidates have at least 2 years in inside sales or customer service, with CRM proficiency (HubSpot preferred).

Qualifications

• Minimum 2 years of inside sales or customer service experience (B2B preferred).
• Proficiency with CRM systems (HubSpot highly preferred).
• Strong written and verbal communication skills.

Responsibilities

• Manage inbound sales calls and electronic inquiries through HubSpot and other approved channels.
• Qualify, document, and process sales opportunities promptly and professionally.
• Prepare proposals, quotes, and follow-up communications for outside sales representatives.
• Maintain accurate customer records, opportunities, and communication logs in CRM systems.
• Coordinate with internal departments to support scheduling and delivery of Test & Inspection services.
• Provide prompt, courteous, and professional customer support.
• Track and follow up on open quotes and pending opportunities.
• Identify opportunities for upselling and cross-selling based on customer needs.
• Participate in team meetings, training, and process improvement initiatives.

Skills

CRM Systems

Communication

Organization

Teamwork

Microsoft Office

Tools

HubSpot

Job description

Location: Memphis, TN (On-Site)

Company: State Systems, Inc.

Schedule: Monday–Friday

Compensation: $65,000–$85,000 (Base + Commission)

About State Systems

State Systems is a leading provider of life safety, fire protection, and security services across the Mid-South. We take pride in protecting people, property, and businesses through dependable service, technical expertise, and a commitment to excellence.

We’re growing — and we’re looking for a detail-oriented, customer-focused Inside Sales Representative to support our Test & Inspections team.

About The Role

As an Inside Sales Representative – Test & Inspections, you will manage inbound inquiries, support outside sales representatives, and help ensure customers receive accurate quotes, proposals, and service information.

You’ll collaborate closely with service, scheduling, and billing teams while maintaining accurate customer records in our CRM. This role is critical in delivering a positive customer experience and supporting continued growth.

What You’ll Do

Key Responsibilities

• Manage inbound sales calls and electronic inquiries through HubSpot and other approved channels.
• Qualify, document, and process sales opportunities promptly and professionally.
• Prepare proposals, quotes, and follow-up communications for outside sales representatives.
• Maintain accurate customer records, opportunities, and communication logs in CRM systems.
• Coordinate with internal departments to support scheduling and delivery of Test & Inspection services.
• Provide prompt, courteous, and professional customer support.
• Track and follow up on open quotes and pending opportunities.
• Identify opportunities for upselling and cross-selling based on customer needs.
• Participate in team meetings, training, and process improvement initiatives.

What We’re Looking For

• Minimum 2 years of inside sales or customer service experience (B2B preferred).
• Experience within service, construction, or life-safety industries is a plus.
• Proficiency with CRM systems (HubSpot highly preferred).
• Strong written and verbal communication skills.
• Excellent organization, accuracy, and time-management skills.
• Ability to collaborate effectively in a team-oriented environment.
• Proficiency with Microsoft Outlook, Excel, and Word.

Core Competencies

• Customer Focus
• Attention to Detail
• Team Collaboration
• Professional Communication
• Adaptability and Initiative

Why You’ll Love Working Here

At State Systems, our employees are the foundation of our success. We offer a collaborative, professional work environment where your contributions truly matter and your growth is encouraged.

• Competitive base pay + commission structure
• Monday–Friday schedule
• Opportunity to contribute to a mission-driven organization protecting lives and property

Join a Leader in Life Safety

If you’re ready to grow your career with a company built on integrity, teamwork, and excellence, we’d love to hear from you.

Texting Privacy Policy and Information

Message type: Informational — you may receive text messages regarding your application and interview scheduling.

Message frequency varies based on the hiring process.

Message and data rates may apply.

You may opt out at any time by texting STOP.

Pre-Employment Screening

All employment offers are contingent upon successful completion of a background check and drug screening, in accordance with applicable laws and company policy.

Equal Opportunity Employer

State Systems is an Equal Opportunity Employer committed to diversity, inclusion, and providing a workplace free from discrimination and harassment.