Inside Sales Coordinator: Quoting & Order Management

Union Electric Steel Corporation; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Wage

Job summary

UNION ELECTRIC STEEL CORPORATION is seeking a customer service/order management professional to manage quoting, order processing, and changes while interfacing with Production Planning, Logistics, QA, Specifications, and Accounting to resolve customer issues.

The role acts as the administrative owner of customers, working with Area Sales Managers to drive satisfaction and ensure adherence to internal processes.

Qualifications

• Ability to communicate effectively, both verbally and in writing.
• Ability to plan, organize and prioritize projects.
• Ability to handle multiple issues simultaneously and effectively.
• Maintain discretion, tact and poise to work with confidential company information.
• Continual attention to detail.
• Proficiency in basic Microsoft Office products to organize and communicate.

Responsibilities

• Manage and execute the quoting process with technical and commercial information for cost estimates; prepare quotations in business systems and follow up with customers.
• Own order management from receipt to acknowledgment; compile data for order booking and fulfillment; provide delivery, shipping, pricing and payment information to internal departments as needed.
• Coordinate delivery schedules with Production Planning and Logistics; maintain accuracy of melt and delivery schedules through cross-functional collaboration.
• Perform order/delivery tasks such as obtaining melt release, shipment release, LC’s, proforma invoices, freight forwarder nominations, surcharges, mill IDs, and delivery schedules.
• Create and maintain customer profile documents as applicable.
• Assist in resolving payment issues by interfacing with customers to resolve issues impacting collections.
• Support in handling claims and non-conformities with Area Sales Managers and Technical Sales personnel.
• Assist Area Sales Managers in updating sales forecast.

Skills

Communication

Planning

Prioritization

Discretion

Attention to detail

MS Office

Education

BS/BA in Business Administration or related field

Tools

MS Office

Job description

UNION ELECTRIC STEEL CORPORATION is seeking a customer service/order management professional to manage quoting, order processing, and changes while interfacing with Production Planning, Logistics, QA, Specifications, and Accounting to resolve customer issues.

The role acts as the administrative owner of customers, working with Area Sales Managers to drive satisfaction and ensure adherence to internal processes.