Inside Sales Coordinator Northeast

Koppers Inc.; Pittsburgh (Allegheny County); Remote; USD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Vertriebsmitarbeiter, der eng mit den Vertriebsteams zusammenarbeitet, um einen exzellenten Kundenservice zu bieten. In dieser Rolle sind Sie für die Bearbeitung von Kundenbestellungen, die Koordination mit verschiedenen Abteilungen und die Unterstützung bei der Aufrechterhaltung der Kundenzufriedenheit verantwortlich. Sie bringen eine hohe Aufmerksamkeit für Details mit und sind in der Lage, unter Druck zu arbeiten. Diese Position bietet die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, in dem Ihre Fähigkeiten zur Problemlösung und Teamarbeit geschätzt werden.

Qualifications

• 1-3 Jahre Erfahrung im Kundenservice oder im Innendienstverkauf erforderlich.
• Ausgezeichnete Kundenservicefähigkeiten und hohe Aufmerksamkeit für Details.

Responsibilities

• Unterstützung der Vertriebsteams bei der Bearbeitung von Kundenbestellungen.
• Koordination von Bestellungen mit verschiedenen Abteilungen zur Einhaltung von Fristen.
• Bereitstellung von hervorragendem Kundenservice und proaktiven Lösungen.

Skills

Kundenservice

Aufmerksamkeit für Details

Microsoft Office

Analytische Fähigkeiten

Teamarbeit

Selbststarter

Education

High School Diplom

Bachelor in Verkaufs-/Marketing oder verwandtem Bereich

Job description

Job Responsibilities

• Works closely with sales teams to provide general administrative sales support to ensure contract terms and assists customers with pre-sale inquiries in addition to order fulfillment.
• Responsible for processing and managing customer purchase orders and entering orders at the appropriate location. Attention to detail is a must on order entry.
• Coordinate the purchase orders with plant locations, reload yards, procurement and logistics so that customer due dates are satisfied.
• Must comply with Sox standards for accurate documentation.
• Responsible for handling telephone inquiries from customers.
• Provide superior customer service by anticipating customer needs and provide proactive solutions.
• Provide monthly reconciliation of reload yard inventory to ensure accuracy of the inventory.
• Assist in coverage while other inside sales representatives are out of the office.
• Follow procedures established by Koppers Credit and Finance Departments
• Complete occasional visits to a plant to assist in physical inventories and training.
• Provide support of customer restoration efforts during storms/emergencies by entering orders and assisting in the restoration which will require on occasion to work nights, weekends and holidays.

Qualifications

• High school diploma or equivalent required; bachelor's degree in sales/marketing or related field preferred
• 1-3 years of experience in customer service or inside sales
• Excellent customer service skills
• Ability to analyze, read, and write general business reports
• Basic knowledge of financial reports
• An ability to effectively present information and respond to questions from groups of managers, clients, and customers
• Strong team player
• Must have high attention to detail
• Proficient use of Microsoft Office Products
• For remote position - must have reliable Wi-Fi
• Ability to work under pressure and manage multiple tasks
• Candidate must be a self-starter with the ability to work independently.
• Willingness to travel 5%

Koppers Inc. and its subsidiaries are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category or characteristic protected by federal law, state, or local law.