Customer Service Agent

Pool Scouts of McKinney and Northeast DFW; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established local business is seeking a dynamic Office Manager to oversee daily operations and drive sales. This role involves developing strong customer relationships, managing a team of technicians, and ensuring excellent service delivery. The ideal candidate will be sales-oriented, organized, and possess exceptional communication skills. This remote position offers the opportunity to make a significant impact in a growing company while enjoying the flexibility of working from home. If you are passionate about customer service and have a knack for managing operations, this could be the perfect fit for you.

Qualifications

• Sales-focused individual with experience in customer service and team management.
• Strong computer skills and attention to detail are essential.

Responsibilities

• Manage day-to-day operations and lead sales efforts via inbound and outbound calls.
• Oversee customer work orders, invoicing, and technician management.

Skills

Sales Experience

Customer Service Skills

Communication Skills

Organizational Skills

Attention to Detail

Team Management

Tools

Business Management Software

Job description

Our growing, customer-focused local business is looking for a reliable, well-organized and sales-oriented Office Manager to direct day-to-day operations. The Office Manager is responsible for developing and maintaining customer relationships, leading phone-based sales efforts, and managing all aspects of field operations.

Responsibilities:

1. Sell initial and recurring service to residential pool owners via inbound calls
2. Proactively engage existing customer base via outbound calls
3. Provide excellent customer service to existing and new customers
4. Manage customer work orders, invoicing and billing via business management software
5. Manage technicians, service schedules, and vehicle routing
6. Manage inventory of materials and chemicals
7. Oversee financial aspects of local business
8. Represent business in some local marketing capacities

Requirements:

1. A Sales-focused individual with experience
2. Excellent customer service and communication skills
3. Computer savvy with strong software user skills
4. Positive can-do attitude
5. Highly organized with strong attention to detail
6. Ability to manage a team of technicians
7. Familiarity with Profit & Loss statements, and comfortable with numbers

Additional details:

1. Full-time position with typical hours of 8am-5pm, Monday-Friday
2. Home based position.

Some weekend work and additional hours required during busy times of year (spring and fall).

This is a remote position.