Inside Sales Support Representative

PICS Telecom International; City of Rochester (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

PICS Telecom International is seeking an Inside Sales Support professional to assist the sales team with day‑to‑day activities and provide excellent customer service. The role collaborates with customers, sales reps, and internal departments to ensure accurate orders and inquiries are handled efficiently.

The ideal candidate will have strong Microsoft Office skills, superb communication, and the ability to multitask in a fast‑paced environment.

Qualifications

• Proven ability to support sales and customer service teams.
• Strong written and verbal communication skills.
• Proficiency with MS Word, Excel, PowerPoint, and Outlook.
• Ability to multitask and manage shifting priorities.
• Experience with CRM systems preferred.

Responsibilities

• Collaborate with sales and operations to deliver outstanding customer service.
• Assist senior sales representatives with strategic sales approaches.
• Research and negotiate product availability and pricing.
• Obtain shipment dates and delivery estimates from vendors.
• Identify purchasing trends to support targeted sales development.
• Follow up with customers to ensure satisfaction and identify opportunities.
• Enter and maintain customer information in the CRM system.
• Communicate order changes to the sales support team.
• Provide coverage for senior sales reps, including quotes and related support.
• Perform other duties as assigned by management.

Skills

MS Word

PowerPoint

Excel

Outlook

Verbal & written communication

Time management

Multitasking

Customer service

Tools

CRM system

Job description

Position Summary

We are seeking a motivated and organized Inside Sales Support professional to assist our sales team with day-to-day activities and provide excellent customer service. This position will work closely with customers, sales representatives, and internal departments to ensure orders, inquiries, and sales-related tasks are handled accurately and efficiently.

General Job Description:

• Collaboratively works with sales and operations to ensure delivery of unsurpassed customer service.
• Assist senior sales representatives to determine essential strategic approaches for sales
• Research, procure and negotiate product availability and pricing
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery
• Identify trends in customer purchasing to assist in targeted sales development and marketing collateral
• Contact customers following sales to ensure ongoing customer satisfaction, identify additional opportunities and resolve any issues
• Capture accurate and complete information and maintain record in PICS’ Customer Relationship Management system
• Communicate order changes and issues to sales support department
• Provide coverage for senior sales reps when necessary, which includes following up on email, quoting customers and customer service related functions
• Other duties as needed assigned by management

Skills:

• Highly proficient level of computer skills including Microsoft Word, PowerPoint, Excel and Outlook
• Exceptional verbal and written communication skills
• Decision making, problem resolution and creative thinking skills
• Excellent time management skills
• Able to multi-task the activities with shifting priorities
• Maintain positive working relationships with co-workers and customers