Inside Sales Coordinator I

UFP Industries, Inc; Clarksville (TX); On-site; USD 38,000 - 62,000; Full time

Job summary

UFP Industries, Inc. is seeking an Inside Sales Coordinator I in Texas to support customers and account managers. The role focuses on developing new prospects and maintaining regular phone-based contact with customers to increase sales.

The person will handle basic issues, assist in qualifying leads, and help communicate product updates and samples. This position requires use of MS Office and collaboration with multiple teams to drive sales.

Qualifications

• High school diploma or equivalent.
• 0-2 years in customer service or sales support.
• Basic knowledge of subject matter.
• Proficiency with MS Office (Excel, Word, Outlook).
• Familiarity with office equipment.

Responsibilities

• Maintain frequent communication with customers to ensure satisfaction.
• Solicit sales orders from existing customers by phone.
• Develop new customers through phone and internet marketing.
• Qualify leads and direct to appropriate channels.
• Assist account managers with customer requests and problem solving.
• Prepare reports and correspondence as required.
• Attend shows and product trainings as needed.

Skills

Customer service

Phone sales

Lead qualification

Communication

Team collaboration

Education

High school diploma

Tools

MS Office (Excel, Word, Outlook)

Job description

Job Summary

The Inside Sales Coordinator I is responsible for developing new prospects and interacts with existing customers primarily by phone, to increase sales. Provides support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems. Works under direct supervision; a certain degree of creativity and latitude is required; relays on pre-established guidelines to perform the functions of the job.

Principle Duties and Responsibilities

• Maintains frequent communication with customer base and gathers information to ensure their satisfaction

• Handles basic issues and problems, and refers more complex issues to higher-level staff.

• Solicits sales orders from existing customers via phone

• Develops new customers via "pull" through marketing Phone-Internet

• Assists qualifying leads gauging interest level, time frame, needs, etc., and directs leads to proper channels

• Executes market penetration strategy utilizing web-based sales leads

• Communicates sample needs for customers/dealers/contractors with the plant

• Corresponds regularly with customers, i.e., Brand Bulletins, Brochures, and any program updates

• Helps drive new product sales by communicating unknown products to customers

• Works with account managers to comply with customer request and to solve customer problems

• Maintains positive relationships with distributors

• Works with Product Managers to enhance sales programs

• Attends shows and product introductions when necessary

• Attends various product trainings, as needed

• Prepares various reports and correspondence as required

• Performs other duties as required

Qualifications

• Minimum of high school graduate

• Minimum 0-2 years of experience, preferably in customer service

• Possesses beginning to working knowledge of subject matter.

• Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)

• Working knowledge of various office equipment (computer, scanner, etc)

The Company is an Equal Opportunity Employer.