INSIDE SALES CHANNEL SALES

DIRECT CONNECT GROUP DCG LLC; Upper Marlboro, Seattle (MD, WA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision

Life/AD&D Insurance

401(k) with matching

Accident Insurance

FSA, HSA

9 Paid Holidays

Monthly Cookie Days!

Job summary

DCG ONE, based in Seattle, seeks an Inside Sales professional to maintain and grow client relationships across accounts, focusing on print production solutions. You will consult with clients on best practices, identify opportunities for improvement, and collaborate with internal account support teams to deliver value.

The role requires proactive communication, strong collaboration, and the ability to respond to technical inquiries.

Qualifications

• At least five (5) years of experience in sales or project management.
• Some level of knowledge of print production (1-2 years minimum)
• Experience in the broader marketing industry is preferred.

Responsibilities

• Maintain, enhance, and grow relationships with clients across accounts.
• Consult with clients on best practices and growth opportunities.
• Develop and deliver project pricing.
• Manage project execution and coordinate with internal teams.
• Respond to customers' technical inquiries and serve as SME for custom product features.
• Report on KPIs such as product adoption and revenue growth.
• Coordinate production changes and ensure accurate paperwork.

Skills

Sales experience

Project management

Print production knowledge

Marketing industry experience

Job description

Job DetailsJob Location: SEATTLE, WA 98134Salary Range: $60,000.00 - $70,000.00 Salary/yearThis position is on a base annual salary + commission plan. Base Salary is dependent on experience.

DCG ONE is one of the largest privately held marketing service providers in the country. Based in Seattle, with locations in NYC and Maryland, we help companies deliver their brand worldwide through creative, print, and fulfillment services.

ABOUT THE ROLE

The Inside Sales position at DCG ONE is responsible for maintaining, enhancing, and growing relationships with clients across both established and new accounts.

We are seeking a candidate who can proactively consult with clients on best practices, identify opportunities for improvement, and collaborate closely with our internal account support teams. While our service offering is expansive, this role will focus largely on print production solutions.

BENEFITS

• Paid Time Off
• Medical, Dental, Vision
• Life/AD&D Insurance
• 401(k) with matching
• Accident Insurance
• FSA, HSA
• 9 Paid Holidays
• Monthly Cookie Days!

RESPONSIBILITIES

• Exercise a high degree of discretion to successfully manage relationships with multiple customers and business units.
• Participate in customer strategic business reviews.
• Develop and deliver project pricing.
• Direct and participate in project management.
• Demonstrate technical aptitude by being able to respond to customer’s technical inquiries regarding service or by being able to locate to the proper channel or resource.
• Act as a subject matter expert on custom product features for accounts.
• Conduct regular scheduled customer meetings as appropriate for each account.
• Build and establish lasting relationships and achieve trusted status with the customers to help them realize their definition of success.
• Play a transactional role in the invoicing process, process quotes, POs, invoices, etc.
• Report regularly on KPIs including product adoption, revenue growth, etc.
• Update accounts and contact records for accounts to ensure accurate reporting.
• Identify areas for improvement in the customer experience both in our product and processes.
• Interface with other departments through written and verbal communications to handle customer situations, problems, and questions.
• Perform quality checks through-out production process as needed.
• Distribute all necessary paperwork to the appropriate departments.
• Coordinate any mid-stream production changes with production leads and update all necessary paperwork.
• Reconciles & bills all orders in a timely fashion to support invoicing.
• Performs other duties as assigned.

QUALIFICATIONS

• At least five (5) years of experience in sales or project management
• Some level of knowledge of print production (1-2 years minimum)
• Experience in the broader marketing industry is preferred.

ESSENTIAL ABILITIES

• Problem Solving/Analysis
• Results Driven
• Customer/Client Focus
• Strong Written and Oral Communication Skills
• Initiative
• Organizational Skillsi>
• Collaboration and Teamwork Orientation
• Learning Orientation
• Flexibility

PHYSICAL REQUIREMENTS

• Prolonged sitting and extensive data entry and typing
• Minimal lifting of office equipment and supplies
• May be required to frequently lift up to 30 lbs
• Hand dexterity and strength
• Flexibility in work hours may be required

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

WORK ENVIRONMENT

This position is predominantly held in a clerical environment but will need to work also on the production floor in an industrial warehouse setting.

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Equal Employment Opportunity & At-Will EmploymentDCG ONE does not tolerate discrimination of any type and offers equal employment opportunity to all qualified persons without regard to race, color, religion, sex, natural origin, age, disability or medical condition, sexual orientation, marital status, veteran status or any other considerations made unlawful by Federal, State or local laws. We believe in providing eligible and qualified employees with opportunities to advance. DCG ONE is an at-will employer.