Inside Sales Center Supervisor

Renewal by Andersen Metro & Midwest; Portland (OR); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Dental & vision insurance

401(k) with company match

PTO & holidays

Job summary

Renewal by Andersen of Oregon is seeking a driven Inside Sales Center (ISC) Supervisor to lead a team of inbound sales representatives and drive performance. You will coach in real-time, onboard new hires, and partner with the ISC Manager on initiatives that improve sales outcomes and customer satisfaction.

Join a fast-paced, on-site environment with a focus on growth, quality service, and team engagement. The role requires 3-5 years in sales or call center leadership and a business-related

Qualifications

• 3-5 years of experience in sales, call center operations, or team leadership.
• Experience using CRM tools and service center software.
• Strong communication and data-driven decision making."

Responsibilities

• Lead and manage a team of inbound sales representatives to meet targets.
• Provide coaching and onboarding for new hires on systems and processes.
• Monitor live calls and deliver real-time feedback to improve performance.
• Analyze sales metrics and generate reports to identify improvement areas.
• Partner with ISC Manager on initiatives to streamline processes and boost production.
• Address escalated customer calls with professionalism and urgency.
• Drive engagement projects and contests to keep the team motivated.
• Manage workforce scheduling and attendance records.
• Maintain accurate CRM data in Salesforce.

Skills

Sales leadership

CRM tools

Excel

PowerPoint

Communication

Data analysis

Education

Bachelor's degree in business

Tools

Salesforce

Job description

Renewal by Andersen of Oregon is seeking a driven Inside Sales Center (ISC) Supervisor to lead a team of inbound sales representatives and drive performance. You will coach in real-time, onboard new hires, and partner with the ISC Manager on initiatives that improve sales outcomes and customer satisfaction.

Join a fast-paced, on-site environment with a focus on growth, quality service, and team engagement. The role requires 3-5 years in sales or call center leadership and a business-related