Call Center Supervisor

Renewal by Andersen; Portland (OR); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

401(k) with company match

Paid time off

Team culture

Job summary

Renewal by Andersen of Oregon is seeking a driven Inside Sales Center Supervisor to lead a team of inbound sales reps, coach in real time, and push initiatives that improve performance and customer satisfaction. This full-time, on-site role is key to our sales pipeline and customer experience.

You will supervise daily activities, provide training on software systems and sales techniques, monitor live calls, and collaborate with the ISC Manager on process improvements to drive results.

Qualifications

• 3-5 years of experience in sales, call center operations, or team leadership.
• Bachelor's degree in business or related field preferred.
• Proficiency with CRM tools and Microsoft Excel/PowerPoint.

Responsibilities

• Lead and manage a team of inbound sales representatives to meet daily, weekly, and monthly goals.
• Provide coaching and training on software systems, sales techniques, and customer service best practices.
• Monitor live calls and deliver real-time feedback to develop team members.
• Analyze sales center metrics, generate performance reports, and identify improvement opportunities.
• Partner with ISC Manager on strategic initiatives to streamline processes and boost production.
• Address escalated customer calls with professionalism and urgency.
• Drive engagement through contests and team-focused initiatives.
• Monitor queue staffing and attendance records; maintain CRM updates.

Skills

Sales leadership

Coaching

Team management

CRM systems

Excel

PowerPoint

Customer-focused

Data analysis

Education

Bachelor's degree in business or related field

Tools

Salesforce

Job description

Our Story

We're part of the Renewal by Andersen network - one of the most respected names in window and door replacement - and there's no better time to join. We've built a culture where people stick around: strong leadership, a great team, and real investment in your growth. We're backed by 120+ years of Andersen craftsmanship, and we're not just filling a role. We're looking for someone to grow with us.

At Renewal by Andersen of Oregon, we are passionate about delivering outstanding service and support to our customers from their very first phone call. We are currently seeking a driven and detail-oriented Inside Sales Center (ISC) Supervisor to join our team and help lead our inside sales operations.

In this role, you'll supervise a team of inbound sales representatives, provide real-time coaching, and drive initiatives that improve performance and customer satisfaction. This is a full-time, on-site position that plays a key role in the success of our sales pipeline and overall customer experience.

What's in it for You?

• Competitive Salary: Base salary of $55,000-$65,000 annually, with additional commission opportunities based on team and individual performance.
• Comprehensive Benefits Package: Includes health, dental, and vision insurance.
• 401(k) with Company Match: Helping you plan for your future with a competitive match.
• Paid Time Off and Holidays: Generous PTO policy and paid company holidays.
• Team Culture: Join a supportive and collaborative team focused on success and positive engagement.

Responsibilities

• Team Supervision: Lead and manage a team of inbound sales representatives to meet daily, weekly, and monthly performance goals.
• Training and Onboarding: Provide comprehensive training for new hires on software systems, sales techniques, and customer service best practices.
• Performance Coaching: Monitor live calls, deliver real-time coaching, and conduct feedback sessions to develop team members.
• Reporting & Strategy: Analyze sales center metrics, generate performance reports, and identify areas for improvement.
• Process Improvement: Partner with the ISC Manager on strategic initiative to streamline processes and drive production.
• Customer Escalation Support: Address and resolve escalated customer calls with professionalism and urgency.
• Team Engagement: Drive performance contests and engagement projects that promote a fun and productive work environment.
• Workforce Management: Monitor queue staffing and maintain accurate records of attendance and time-off requests.
• CRM Management: Ensure timely and accurate updates to customer records using our CRM tool (Salesforce).

Qualifications

• Experience: 3-5 years of experience in sales, call center operations, or team leadership.
• Education: Bachelor's degree in business or equivalent experience preferred.
• Technical Skills: Intermediate understanding of CRM tools and service center software; proficiency in Microsoft Excel, PowerPoint, and related platforms.
• Leadership Skills: Strong coaching, mentoring, and problem-solving abilities.
• Communication: Excellent interpersonal and decision-making skills with a customer-first mindset.
• Organizational Strength: Ability to analyze data and make data-driven recommendations.

$55,000 - $65,000 a year

Renewal by Andersen Corporation is the full-service window-replacement division of the Andersen Corporation with over 100 locations across North America.

Tiffee Companies is an Equal Opportunity Employer committed to fair hiring practices. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We conduct background checks and drug screens in order to create a welcoming and safe environment for all team members.