Call Center Supervisor

Tiffee Companies; Portland (OR); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with Company Match

Paid Time Off and Holidays

Job summary

Renewal by Andersen of Oregon is seeking a driven Inside Sales Center (ISC) Supervisor to lead our inbound sales team on-site. You will provide real-time coaching, monitor performance, and implement initiatives to improve customer satisfaction and sales results.

The role requires 3-5 years of sales or call center leadership, a Bachelor’s degree preferred, and proficiency with CRM tools (Salesforce) and Microsoft Office.

Qualifications

• 3-5 years of experience in sales, call center operations, or team leadership.
• Bachelor's degree in business or equivalent experience preferred.
• Intermediate CRM tools proficiency; Excel and PowerPoint skills.
• Strong coaching, mentoring, and problem-solving abilities.
• Excellent interpersonal and decision-making skills with a customer-first mindset.
• Ability to analyze data and make data-driven recommendations.

Responsibilities

• Lead and manage a team of inbound sales representatives to meet performance goals.
• Provide comprehensive training for new hires on software systems, sales techniques, and customer service best practices.
• Monitor live calls, deliver real-time coaching, and conduct feedback sessions.
• Analyze sales center metrics, generate performance reports, and identify improvement areas.
• Partner with ISC Manager on initiatives to streamline processes and drive production.
• Address escalated customer calls with professionalism and urgency.
• Drive performance contests and engagement projects to promote a productive work environment.
• Monitor queue staffing and maintain attendance and time-off records.
• Ensure timely updates to customer records in Salesforce.

Skills

Leadership

Coaching

Communication

Data analysis

Education

Bachelor's degree in business or equivalent experience

Tools

Salesforce CRM

Microsoft Excel

PowerPoint

Job description

At Renewal by Andersen of Oregon, we are passionate about delivering outstanding service and support to our customers from their very first phone call. We are currently seeking a driven and detail-oriented Inside Sales Center (ISC) Supervisor to join our team and help lead our inside sales operations.

In this role, you'll supervise a team of inbound sales representatives, provide real-time coaching, and drive initiatives that improve performance and customer satisfaction. This is a full-time, on-site position that plays a key role in the success of our sales pipeline and overall customer experience.

What's in it for You?

- Competitive Salary: Base salary of $55,000-$65,000 annually, with additional commission opportunities based on team and individual performance.

- Comprehensive Benefits Package: Includes health, dental, and vision insurance.

- 401(k) with Company Match: Helping you plan for your future with a competitive match.

- Paid Time Off and Holidays: Generous PTO policy and paid company holidays.

- Team Culture: Join a supportive and collaborative team focused on success and positive engagement.

Responsibilities

- Team Supervision: Lead and manage a team of inbound sales representatives to meet daily, weekly, and monthly performance goals.

- Training and Onboarding: Provide comprehensive training for new hires on software systems, sales techniques, and customer service best practices.

- Performance Coaching: Monitor live calls, deliver real-time coaching, and conduct feedback sessions to develop team members.

- Reporting & Strategy: Analyze sales center metrics, generate performance reports, and identify areas for improvement.

- Process Improvement: Partner with the ISC Manager on strategic initiative to streamline processes and drive production.

- Customer Escalation Support: Address and resolve escalated customer calls with professionalism and urgency.

- Team Engagement: Drive performance contests and engagement projects that promote a fun and productive work environment.

- Workforce Management: Monitor queue staffing and maintain accurate records of attendance and time-off requests.

- CRM Management: Ensure timely and accurate updates to customer records using our CRM tool (Salesforce).

Qualifications

- Experience: 3-5 years of experience in sales, call center operations, or team leadership.

- Education: Bachelor's degree in business or equivalent experience preferred.

- Technical Skills: Intermediate understanding of CRM tools and service center software; proficiency in Microsoft Excel, PowerPoint, and related platforms.

- Leadership Skills: Strong coaching, mentoring, and problem-solving abilities.

- Communication: Excellent interpersonal and decision-making skills with a customer-first mindset.

- Organizational Strength: Ability to analyze data and make data-driven recommendations.

Join Us
Becoming an ISC Supervisor at Renewal by Andersen of Oregon means joining a high-energy team that thrives on results, collaboration, and delivering an outstanding customer experience. If you are a motivated leader who enjoys mentoring others and driving team performance, to help shape the success of our Inside Sales Center!

Renewal by Andersen Corporation is the full-service window-replacement division of the Andersen Corporation with over 100 locations across North America.

Tiffee Companies is an Equal Opportunity Employer committed to fair hiring practices. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We conduct background checks and drug screens in order to create a welcoming and safe environment for all team members.

Additional information? Feel free to visit our career page at https://www.tiffee.com/