Inside Sales Center Leader: Mentors, Metrics & Growth

Renewal by Andersen LLC; Charlotte (NC); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Tuition Reimbursement

Additional Benefits available

Job summary

Renewal by Andersen LLC in Charlotte is seeking an Assistant Inside Sales Manager to lead the Inside Sales Center and mentor the team. You will drive performance, coach agents, and implement sales-focused programs in collaboration with the Director of Inside Sales.

The role requires a data-driven mindset, tech-savviness, and the ability to manage multiple teams in a fast-paced environment with flexible shift options.

Qualifications

• Bachelor's degree required.
• 2+ years' experience as a sales-focused call center leader.
• Ability to build positive team culture.
• Excellent team relations and communication skills.
• Ability to manage multiple teams.
• Experience with data analysis and reporting.
• Bilingual is a plus.

Responsibilities

• Lead and mentor Inside Sales Center Agents and Confirmers.
• Partner with Director of Inside Sales to ensure efficient operations.
• Prepare frequent metric reports and identify opportunities.
• Develop and maintain scripts used by ISC.
• Train, coach, and develop new leaders.
• Provide guidance and disciplinary actions as needed.
• Manage daily work schedules.
• Possibly step into other roles as needed.

Skills

Leadership

Communication

Mentorship

Data-driven

Process improvement

Adaptability

Education

Bachelor's degree

Tools

CRM systems

AI tools

Job description

Renewal by Andersen LLC in Charlotte is seeking an Assistant Inside Sales Manager to lead the Inside Sales Center and mentor the team. You will drive performance, coach agents, and implement sales-focused programs in collaboration with the Director of Inside Sales.

The role requires a data-driven mindset, tech-savviness, and the ability to manage multiple teams in a fast-paced environment with flexible shift options.