Inside Sales/ Call Center Representative

ScaleHouse Talent; Bothell (WA); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Base pay $22/hr

Performance bonuses

Medical insurance

Dental & Vision

401k match

Paid time off

Training & mentorship

Team culture

Job summary

Harley Exteriors in Bothell, WA is expanding its call center and seeks an Inside Sales / Call Center Representative to be the voice of the team. You’ll work with homeowners who expressed interest, build rapport, qualify opportunities, and schedule appointments for our sales staff.

The role requires excellent communication, resilience in a high-volume environment, and a sales mindset. Competitive hourly pay with bonuses, full benefits, and training support are offered.

Qualifications

• Excellent verbal and written communication for customer interactions.
• Able to stay positive with high call volume and objections.
• Sales-oriented with ability to build rapport quickly.
• Comfortable using CRMs and dialing systems.
• Willing to submit to a background check.
• Outbound, call center, or collections experience preferred.

Responsibilities

• Make outbound calls to homeowners through warm leads — no cold prospecting.
• Answer inbound calls and provide excellent customer service.
• Educate prospects on Harley’s window, door, and gutter solutions in brief format.
• Qualify interested homeowners and schedule appointments for our Sales Representatives.
• Meet and exceed daily and weekly KPIs — dials per day, appointments set, demos issued.
• Overcome objections and maintain a positive, high-energy presence on the phone.

Skills

strong communication

resilient attitude

sales mindset

computer literacy

CRM navigation

background check readiness

outbound/sales experience

Tools

CRM software

Dialing systems

Job description

Bothell, United States | Posted on 10/05/2026

Harley Exteriors has served homeowners across Western Washingtonfor over 24

years, providing high-quality windows, doors, and gutter protectionsolutions. We’re

growing our call center and looking for driven representatives tohelp convert inbound

As an Inside Sales / Call Center Representative, you’ll bethe voice of Harley Exteriors,

speaking with homeowners who have already expressed interest in ourservices. Your

focus is to build rapport, qualify the opportunity, and scheduleappointments for our

What You’ll Do

• Make outbound calls to homeowners through warm leads — no coldprospecting
  
• from scratch
  
• Answer inbound calls and provide excellent customerservice
  
• Educate prospects on Harley’s window, door, and guttersolutions in a
  
• brief, conversational format
  
• Qualify interested homeowners and schedule appointments forour Sales
  
• Representatives
  
• Meet and exceed daily and weekly KPIs — dials per day,appointments set,
  
• demos issued, and quality scores
  
• Overcome objections and maintain a positive, high-energypresence on the
  
• phone
  

What’s In It for You

• $22/hr base + performance bonuses — top performers can earn upto $25/hr–$35/hr+
  
• Bi-weekly and monthly bonus structure based on demos andrevenue
  
• Additional SPIFF opportunities and cash competitions
  
• Full Benefits Package — Medical, Dental, Vision, 401k with 3%match, and PTO
  
• Paid training and hands-on mentorship from experienced callcenter leaders
  
• Supportive, competitive team culture built on accountabilityand recognition
  

What It Takes to Succeed

• Strong communication skills — clear, confident, and upbeat onthe phone
  
• Resilient and positive attitude — comfortable with high callvolume and handling
  
• Sales mindset — ability to build rapport, qualify, and setquality appointments
  
• Basic computer literacy — comfortable navigating CRMs, dialingsystems, and
  
• Ability to adapt and thrive in a fast-paced call centerenvironment
  
• Ability to submit to and pass a background check
  
• Outbound call center, sales, or collections experiencepreferred (home improvement
  

Schedule

• 5x8 shift options
  
• Hours of operation:
  
• Monday – Thursday: 8:00 AM – 8:00 PM
  
• Friday: 8:00 AM – 7:00 PM
  
• Saturday: 8:00 AM – 4:00 PM
  
• Must be available to work at least one weekend day perweek