Call Center Representative

ScaleHouse Talent; Bothell (WA); On-site; USD 46,000 - 73,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with match

Paid time off

Training program

Job summary

Harley Exteriors in Bothell, WA is hiring an Inside Sales / Call Center Representative to be the voice of the company for homeowners who have expressed interest in our services. You will build rapport, qualify opportunities, and schedule appointments for our Sales Representatives.

Ideal candidates have strong communication skills, a positive attitude, and a sales mindset, with comfort using CRMs and dialers in a fast-paced call center environment.

Qualifications

• Clear, confident, upbeat communication on the phone.
• Ability to build rapport, qualify prospects, and schedule quality appointments.
• Comfort navigating CRMs, dialing systems, and fast-paced environments.

Responsibilities

• Make outbound calls to homeowners from warm leads with no cold prospecting.
• Answer inbound calls and provide excellent customer service.
• Educate prospects on Harley’s solutions briefly and conversationally.
• Qualify interested homeowners and schedule appointments for Sales Representatives.
• Meet and exceed daily and weekly KPIs: dials, appointments set, demos, quality scores.

Skills

Strong communication

Sales mindset

High energy

Resilient

Basic computer literacy

Outbound call center experience

Tools

CRM software

Dialing system

Job description

Bothell, United States | Posted on 10/12/2026

Harley Exteriors has served homeowners across Western Washingtonfor over 24

years, providing high-quality windows, doors, and gutter protection solutions. We’re

growing our call center and looking for driven representatives tohelp convert inbound

As an Inside Sales / Call Center Representative, you’ll bethe voice of Harley Exteriors,

speaking with homeowners who have already expressed interest in our services. Your

focus is to build rapport, qualify the opportunity, and schedule appointments for our

What You’ll Do

• Make outbound calls to homeowners through warm leads — no coldprospecting
• from scratch
• Answer inbound calls and provide excellent customerservice
• Educate prospects on Harley’s window, door, and guttersolutions in a
• brief, conversational format
• Qualify interested homeowners and schedule appointments forour Sales
• Representatives
• Meet and exceed daily and weekly KPIs — dials per day,appointments set,
• demos issued, and quality scores
• Overcome objections and maintain a positive, high-energypresence on the
• phone

What’s In It for You

• $22/hr base + performance bonuses — top performers can earn upto $25/hr–$35/hr+
• Bi-weekly and monthly bonus structure based on demos andrevenue
• Additional SPIFF opportunities and cash competitions
• Full Benefits Package — Medical, Dental, Vision, 401k with 3%match, and PTO
• Paid training and hands‑on mentorship from experienced callcenter leaders
• Supportive, competitive team culture built on accountabilityand recognition

What It Takes to Succeed

• Strong communication skills — clear, confident, and upbeat onthephone
• Resilient and positive attitude — comfortable with high callvolume and handling
• Sales mindset — ability to build rapport, qualify, and setquality appointments
• Basic computer literacy — comfortable navigating CRMs, dialingsystems, and
• Ability to adapt and thrive in a fast-paced call centerenvironment
• Ability to submit to and pass a background check
• Outbound call center, sales, or collections experiencepreferred (home improvement

Schedule

• 5x8 shift options
• Hours of operation:
• Monday – Thursday: 8:00 AM – 8:00 PM
• Friday: 8:00 AM – 7:00 PM
• Saturday: 8:00 AM – 4:00 PM
• Must be available to work at least one weekend day perweek