Inside Sales - Bedford Park

Lapham-Hickey Steel-; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Lapham-Hickey Steel, a family-owned steel service center with a century of experience, is seeking an inside sales/customer service professional in Illinois. You will handle incoming sales calls, quotes, orders, and expedites while maintaining accuracy and timely communication.

The role requires prior metals sales experience, strong Microsoft Office skills, good keyboarding and math, and the ability to work under pressure and in a team.

Qualifications

• Previous metals sales experience required.
• Knowledge of Microsoft programs and able to use them on a daily basis.
• Strong keyboarding and math skills.
• Basic purchase order reading.
• Ability to listen and organize daily, weekly and monthly tasks.
• The ability to lift up to 50 lbs.
• The ability to work under pressure.
• Flexibility and the ability to prioritize.
• Knowledge of general shop procedures and rules including safety precautions.
• Ability and willingness to cooperate with co-workers and work as part of a production team.

Responsibilities

• Handles incoming sales calls, inquiries, orders, expedites and complaints promptly and completely.
• Places outgoing calls to quote follow-ups including expedites.
• Places cold calls to customers with dormant accounts.
• Processes orders and inquiries from phone/email.
• Able to work independently and efficiently to meet deadlines.
• Able to successfully use the AS400 and accurately complete paperwork as assigned.
• Able to use communication devices proficiently.
• Able to communicate effectively through written and verbal communication.
• Wears approved personal protective equipment such as safety glasses when needed.
• Performs other duties as assigned by a supervisor or management by deadline provided

Skills

Customer service

Sales experience

MS Office

Keyboarding

Math skills

Communication skills

Teamwork

Tools

AS400

Job description

Join Lapham-Hickey Steel – A Tradition of Excellence, Innovation, and Opportunity

Lapham-Hickey Steel is a family-owned, industry-leading steel service center with a legacy of 100 years in manufacturing and steel processing. With locations across the U.S., including Illinois, Connecticut, Wisconsin, Minnesota, Michigan, Ohio, South Carolina, Tennessee and Georgia, we are committed to delivering high-quality steel products while fostering a culture of growth, teamwork, and innovation.

At Lapham-Hickey, we invest in our people, offering competitive benefits, career development opportunities, and a supportive environment where employees can thrive. Whether you're looking to start or advance your career in manufacturing, engineering, sales, or operations, we provide the tools and resources to help you succeed.

Join us and be part of a company that values integrity, customer commitment, and continuous improvement. Your future in steel starts here!

Duties And Responsibilities

• Handles incoming sales calls, inquiries, orders, expedites and complaints promptly and completely.
• Places outgoing calls to quote follow-ups including expedites.
• Places cold calls to customers with dormant accounts.
• Processes orders and inquiries from phone/email.
• Able to work independently and efficiently to meet deadlines.
• Able to successfully use the AS400 and accurately complete paperwork as assigned.
• Able to use communication devices proficiently.
• Able to communicate effectively through written and verbal communication.
• Wears approved personal protective equipment such as safety glasses when needed.
• Performs other duties as assigned by a supervisor or management by deadline provided

Working Conditions

Working conditions may consist of repetitive motions. Physical requirements include continual sitting and some standing, walking, climbing, lifting, and twisting with periodic bending. The ability to walk, talk, listen and the use of the hands is required of the employee on a daily basis.

Knowledge, Abilities, Skills

• Previous metals sales experience required.
• Knowledge of the Microsoft programs and able to use them on a daily basis.
• Strong keyboarding and math skills.
• Basic purchase order reading.
• Ability to listen and organize daily, weekly and monthly tasks.
• The ability to lift up to 50 lbs.
• The ability to work under pressure.
• Flexibility and the ability to prioritize.
• Knowledge of general shop procedures and rules including safety precautions.
• Ability and willingness to cooperate with co-workers and work as part of a production team.

JSA (Job Safety Analysis) Office

For office personnel, their job will be in an inside environment with some noise. They will need to be able to grasp, reach and twist while sitting on a regular basis.

Some of the risk factors for their job will include repetitive motions, static postures, and reaching above the shoulder.

Their main hazard but not limited to will be their back and hands, after that some other hazards will include eye, foot, body, fall and noise hazards when going out on the shop floor. Along with the body hazards, some hazards that come from the job will be improper bending/twisting, tripping over the product/material when on the shop floor and staring at a computer screen for too long.

Some preventive measures will be having the proper PPE (safety glasses, shoes, hearing protection, etc.) on when necessary while making sure they are using the right posture technique when at their desk. They should also be aware of anti-fatigue methods since they are prone to static postures.