Inside Sales – Steel Solutions & Growth

Lapham-Hickey Steel-; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Lapham-Hickey Steel, a family-owned steel service center with a century of experience, is seeking an inside sales/customer service professional in Illinois. You will handle incoming sales calls, quotes, orders, and expedites while maintaining accuracy and timely communication.

The role requires prior metals sales experience, strong Microsoft Office skills, good keyboarding and math, and the ability to work under pressure and in a team.

Qualifications

• Previous metals sales experience required.
• Knowledge of Microsoft programs and able to use them on a daily basis.
• Strong keyboarding and math skills.
• Basic purchase order reading.
• Ability to listen and organize daily, weekly and monthly tasks.
• The ability to lift up to 50 lbs.
• The ability to work under pressure.
• Flexibility and the ability to prioritize.
• Knowledge of general shop procedures and rules including safety precautions.
• Ability and willingness to cooperate with co-workers and work as part of a production team.

Responsibilities

• Handles incoming sales calls, inquiries, orders, expedites and complaints promptly and completely.
• Places outgoing calls to quote follow-ups including expedites.
• Places cold calls to customers with dormant accounts.
• Processes orders and inquiries from phone/email.
• Able to work independently and efficiently to meet deadlines.
• Able to successfully use the AS400 and accurately complete paperwork as assigned.
• Able to use communication devices proficiently.
• Able to communicate effectively through written and verbal communication.
• Wears approved personal protective equipment such as safety glasses when needed.
• Performs other duties as assigned by a supervisor or management by deadline provided

Skills

Customer service

Sales experience

MS Office

Keyboarding

Math skills

Communication skills

Teamwork

Tools

AS400

Job description

Lapham-Hickey Steel, a family-owned steel service center with a century of experience, is seeking an inside sales/customer service professional in Illinois. You will handle incoming sales calls, quotes, orders, and expedites while maintaining accuracy and timely communication.

The role requires prior metals sales experience, strong Microsoft Office skills, good keyboarding and math, and the ability to work under pressure and in a team.