Inside Sales Representative

Tampa Bay Steel, LLC; Tampa (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Tampa Bay Steel, LLC in Florida is seeking a customer-focused sales professional to quote prices, check material availability, and process orders for stock and processed steel. You will develop an efficient follow-up system to generate repeat business and build strong relationships with customers.

The role requires an associate degree (preferred) with at least three years in metals or related industries, plus excellent written and spoken communication, blueprint reading, and problem-solving

Qualifications

• Associates degree preferred with at least three years of related experience in metals or related industry.
• Excellent written and oral communication; strong customer service orientation.
• Ability to read blueprints and discuss customer needs; strong analytical and problem-solving skills.
• Ability to prioritize tasks in a high-pressure environment; team-oriented.

Responsibilities

• Talk with customers by phone, email, or in person; quote prices and check material availability.
• Develop and implement a system to follow up with customers to generate sales.
• Prepare orders for delivery and negotiate outside services as needed.
• Develop relationships and solicit new accounts; handle complaints and resolve issues.
• Coordinate with purchasing, production, and credit to resolve issues promptly.
• Understand market conditions and pricing to maximize profitability.
• Work with sales team to plan strategies for key accounts.
• Maintain knowledge of products, procedures, and estimating techniques.
• Adhere to Quality Policy and training in quality procedures.

Skills

Customer service

Communication skills

Sales negotiation

Blueprint reading

Relationship building

Problem solving

Team collaboration

Time management

Education

Associates degree (preferred)

Job description

• Talk with customers by phone, email, or in person. Quote prices, material availability and delivery. Obtain orders for stock and processed steel. Develop and implement system to efficiently follow-up with customers via phone, email, or in person to generate sales.
• Demonstrates ability to complete sales forms, determine selling price, estimate charges for services offered and prepares order for delivery as needed. Have ability to negotiate and make decisions on outside services such as machining, forming, galvanizing, and drilling, etc.
• Develop understanding of purchase order system.
• Develops business relationships and sense of integrity with customers to maintain or increase level of sales. Solicits and develops new accounts.
• Handles and responds to customer complaints regarding billing, pricing, service, quality and charges for services. Works with production, credit, administration and transportation to resolve situations in a timely and efficient manner. Institutes paperwork for product returns and credit as necessary.
• Develop and utilize a knowledge of market conditions, competitor methods, service advantages and credit policies to maximize the profitability of the company.
• Work with sales manager and sales staff to plan and implement strategies for key and target accounts.
• Have and maintain a complete and up to date understanding of company products, procedures, processing, equipment and estimating techniques.
• Work with and coordinate special customer needs with purchasing department, production and credit as directed or needed.
• Adhere to the Quality Policy at all times.
• Must be trained in all Quality procedures relating to specific job assignment

Required education/work experience:

• Associates degree from an accredited college or university preferred; at least three years of related experience and/or training; or equivalent combination of education and experience (in metals industry, or a closely related industry).

Necessary (required) skills:

• Excellent understanding of the organization's goals and objectives.
• Employee must demonstrate basic ability to read and understand blue prints and detail drawings to discuss and understand needs of customers.
• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Ability to present ideas in business-friendly and user-friendly language.
• Proven analytical, evaluative and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Extensive experience working in a team-oriented, collaborative environment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.