Inside Sales Associate II: Customer-Driven Order Expert

Whitecap; Jackson (TN); On-site; USD 42,000 - 66,000; Full time

Job summary

White Cap is hiring for a role focused on reliable order processing and procurement support. You will ensure accurate pricing, handle payments, and coordinate logistics to meet customer needs while guiding junior associates to promote teamwork.

The successful candidate will have 2–5 years in sales or procurement, experience with order management systems, and strong organizational skills to manage multiple priorities in a fast-paced environment.

Qualifications

• HS Diploma or GED strongly preferred.
• 2–5 years of experience in sales, customer service, or procurement.
• Experience with procurement processes and logistics is a plus.

Responsibilities

• Processes orders across multiple channels, including phone, email, text, and counter, ensuring accuracy and timely service delivery.
• Manages basic pricing within established guidelines to maintain margin goals.
• Coordinates non-stock procurement and logistics to meet customer needs.
• Handles payments securely, including credit card, check, and cash transactions.
• Identifies stock products and recommends comparable alternatives to support customer requirements.
• Ensures service commitments through proactive coordination and follow-up.
• Maintains accurate records and documentation for transactions and procurement activities.
• Guides and trains junior associates to promote teamwork and dependable performance.

Skills

Inside sales

Customer service

Procurement processes

Logistics coordination

Leadership mentoring

Order management systems

Basic reporting tools

Education

HS Diploma or GED

Tools

Order management systems

Basic reporting tools

Job description

White Cap is hiring for a role focused on reliable order processing and procurement support. You will ensure accurate pricing, handle payments, and coordinate logistics to meet customer needs while guiding junior associates to promote teamwork.

The successful candidate will have 2–5 years in sales or procurement, experience with order management systems, and strong organizational skills to manage multiple priorities in a fast-paced environment.