Inside Sales II

Whitecap; Norcross (GA); On-site; USD 36,000 - 52,000; Full time

Job summary

White Cap is seeking a detail-oriented professional to join our Sales team. You will process orders across channels, assist customers, manage pricing, and coordinate procurement to meet client needs.

You will also handle payments securely, identify stock items and offer alternatives, and train junior staff to uphold service quality. This role is on-site in a fast-paced, customer-facing environment.

Qualifications

• HS Diploma or GED required; specialized skills or training may be required.
• Experience in inside sales, customer service or order processing is preferred.
• Familiarity with ERP or order management systems is desirable.

Responsibilities

• Processes orders across multiple channels (phone, email, text, counter) with accuracy.
• Manages basic pricing within established guidelines to maintain margins.
• Coordinates procurement and logistics for non-stock items to meet customer needs.
• Handles payments securely (credit card, check, cash).
• Identifies stock products and suggests alternatives to meet customer requirements.
• Ensures commitments through proactive coordination and follow-up with customers.

Skills

Inside sales

Customer service

Order processing

Attention to detail

Multitasking

Team mentoring

Communication skills

Education

HS Diploma or GED

Tools

Oracle ERP

Order management software

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.
The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.
Job Summary
Responsible for ensuring accurate order processing, pricing, and procurement while delivering dependable service to customers. Supports associates and customers through transparent communication, teamwork, and unwavering commitment to operational excellence.
Major Tasks, Responsibilities And Key Accountabilities

• Processes orders across multiple channels, including phone, email, text, and counter, ensuring accuracy and timely service delivery.
• Manages basic pricing within established guidelines to maintain margin goals.
• Coordinates non-stock procurement and logistics to meet customer needs.
• Handles payments securely, including credit card, check, and cash transactions.
• Identifies stock products and recommends comparable alternatives to support customer requirements.
• Ensures service commitments through proactive coordination and follow-up.
• Maintains accurate records and documentation for transactions and procurement activities.
• Guides and trains junior associates to promote teamwork and dependable performance.

Nature and Scope

• Refers complex, unusual problems to supervisor.
• Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
• None.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel less than 10% of the time.

Education And Experience

• HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Preferred Qualifications

• Experience in inside sales, customer service, or order processing in a fast-paced, customer-facing environment
• Proficiency using order management or ERP systems (e.g., Oracle or similar tools)
• Ability to coordinate procurement activities, including sourcing non-stock items and managing delivery timelines
• Strong attention to detail and accuracy in order entry, pricing, and transaction processing
• Ability to manage multiple priorities, including customer communication, order follow-up, and logistics coordination
• Demonstrated ability to support and guide team members, including training or mentoring less experienced associates
• Strong communication skills with the ability to build customer relationships and collaborate effectively across teams

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.
Functional Area
Sales
Work Type
On-Site
White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Aff…