Inside Sales II

White Cap Supply Holdings, LLC.; Norcross (GA); On-site; USD 42,000 - 55,000; Full time

Job summary

White Cap Supply Holdings, LLC. in Norcross, GA is hiring for an order processing and sales support role. You will manage orders across channels, handle pricing within guidelines, and coordinate procurement to meet customer needs.

The role emphasizes teamwork, training junior associates, accurate records, and strong communication with customers and suppliers.

Qualifications

• HS Diploma or GED strongly preferred; 2–5 years in the area of responsibility.
• Experience in inside sales, customer service, or order processing in a fast-paced environment.
• Proficiency with order management or ERP systems such as Oracle.

Responsibilities

• Processes orders across multiple channels (phone, email, text, counter) with accuracy.
• Manages basic pricing within guidelines to maintain margin goals.
• Coordinates non-stock procurement and logistics to meet customer needs.
• Handles payments securely (credit, check, cash).
• Identifies stock products and suggests alternatives for customers.
• Ensures service commitments through proactive coordination and follow-up.
• Maintains accurate records and documents for transactions.
• Guides and trains junior associates to promote teamwork.

Skills

Inside sales

Customer service

Order processing

Attention to detail

Multitasking

Team training

Education

HS Diploma or GED

Tools

Oracle ERP

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for ensuring accurate order processing, pricing, and procurement while delivering dependable service to customers. Supports associates and customers through transparent communication, teamwork, and unwavering commitment to operational excellence.

Major Tasks, Responsibilities and Key Accountabilities

• Processes orders across multiple channels, including phone, email, text, and counter, ensuring accuracy and timely service delivery.

• Manages basic pricing within established guidelines to maintain margin goals.

• Coordinates non-stock procurement and logistics to meet customer needs.

• Handles payments securely, including credit card, check, and cash transactions.

• Identifies stock products and recommends comparable alternatives to support customer requirements.

• Ensures service commitments through proactive coordination and follow-up.

• Maintains accurate records and documentation for transactions and procurement activities.

• Guides and trains junior associates to promote teamwork and dependable performance.

Nature and Scope

• Refers complex, unusual problems to supervisor.

• Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.

• None.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Typically requires overnight travel less than 10% of the time.

Education and Experience

• HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Preferred Qualifications

• Experience in inside sales, customer service, or order processing in a fast‑paced, customer‑facing environment

• Proficiency using order management or ERP systems (e.g., Oracle or similar tools)

• Ability to coordinate procurement activities, including sourcing non‑stock items and managing delivery timelines

• Strong attention to detail and accuracy in order entry, pricing, and transaction processing

• Ability to manage multiple priorities, including customer communication, order follow-up, and logistics coordination

• Demonstrated ability to support and guide team members, including training or mentoring less experienced associates

• Strong communication skills with the ability to build customer relationships and collaborate effectively across teams

Functional Area Sales

Work Type On‑Site

White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affiantative Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.