Inside Sales Associate - Customer-Focused with Bonuses

Poolcorp; Peoria (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescription drug coverage

FSA and Wellness programs

401(k) with company match

PTO 13 days

8 paid holidays

Life Insurance (employer paid)

Long-Term Disability Insurance

Parental Leave

Tuition education programs

Employee Stock Purchase Plan

Employee discounts

Job summary

POOLCORP is seeking an Inside Sales Associate in Peoria, IL. You will assist customers at the counter and over the phone, answer product questions, process orders, and help ensure a smooth sales and pickup experience.

You will build strong relationships with customers while supporting showroom and basic warehouse operations. Great for those who enjoy helping customers and learning pool products in a fast-paced team setting.

Qualifications

• Must be 18 years of age or older.
• Excellent customer service attitude and comfortable interacting directly with customers for most of the day.
• Strong computer skills, including the ability to use basic computer systems and MS Office.
• Ability to safely move products weighing up to 100 lbs. using equipment such as a dolly.
• Preferred: High school diploma or GED, 1+ years of related inside sales experience, Familiarity with pool supplies, parts, chemicals, or pool construction/maintenance

Responsibilities

• Assists walk-in and phone customers with product questions, orders, and service needs.
• Accurately enters sales orders, generates invoices, and processes payments or credit authorizations according to company policy.
• Recommend products and solutions based on customer needs and product availability.
• Evaluates and determines disposition of warranty items handled at the counter, as prescribed by the manufacturer's warranty policy and customer needs.
• Provides an estimated date of delivery to the customer based on knowledge of the vendor’s production and delivery schedules.
• Pulls, stages, and distributes customer orders efficiently, including occasional use of an RF scanner.
• Restocks and replenishes showroom merchandise to maintain product availability and presentation.
• Cross-trains in receiving, shipping, and general warehouse duties to support overall branch operations.

Skills

Customer service mindset

Strong communication

Basic computer skills

Ability to lift up to 100 lbs

Education

High school diploma or GED

Tools

MS Office

RF scanner

Job description

POOLCORP is seeking an Inside Sales Associate in Peoria, IL. You will assist customers at the counter and over the phone, answer product questions, process orders, and help ensure a smooth sales and pickup experience.

You will build strong relationships with customers while supporting showroom and basic warehouse operations. Great for those who enjoy helping customers and learning pool products in a fast-paced team setting.