Inside Sales Associate — Fast-Paced Customer Care

U.S. Electrical Services, Inc.; Winchester (VA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Matching

Life Insurance

Short and Long Term Disability

TeleMedicine

EAP

Flexible Spending Accounts

Job summary

U.S. Electrical Services, Inc. (USESI) in Winchester, VA, is hiring an Inside Sales Associate to respond to customer inquiries, process orders, and provide quotes with accuracy and urgency.

You will support outside sales reps, track orders, and build strong customer relationships while coordinating with credit, warehouse and counter sales. Minimum 2 years in inside sales or electrical distribution, high school diploma, and proficiency with Microsoft Office are required; Eclipse or Solar ERP

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of experience in inside sales, customer service, or electrical distribution.
• Proficiency in Microsoft Office; familiarity with Eclipse or Solar ERP is strongly preferred.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work in a fast-paced, team-oriented environment and manage multiple priorities.
• Comfortable with basic math and product comparisons; must be able to lift up to 25 lbs.
• Onsite work required.

Responsibilities

• Respond to customer inquiries and process orders via phone and email with accuracy and urgency.
• Provide quotes on pricing, delivery, and payment terms; suggest alternative products when needed.
• Support outside sales representatives by managing transactions, quotes, and order follow-ups.
• Track open orders, backorders, and project statuses to ensure timely customer communication.
• Build strong customer relationships by offering knowledgeable and solution-oriented service.
• Coordinate with internal teams including credit, warehouse, and counter sales as needed.
• Recommend and help implement process improvements to drive operational efficiency.

Skills

Communication skills

Organizational skills

Problem-solving

Team-oriented

Multitasking

Basic math

Education

High school diploma or equivalent

Tools

Microsoft Office

Eclipse ERP

Solar ERP

Job description

U.S. Electrical Services, Inc. (USESI) in Winchester, VA, is hiring an Inside Sales Associate to respond to customer inquiries, process orders, and provide quotes with accuracy and urgency.

You will support outside sales reps, track orders, and build strong customer relationships while coordinating with credit, warehouse and counter sales. Minimum 2 years in inside sales or electrical distribution, high school diploma, and proficiency with Microsoft Office are required; Eclipse or Solar ERP