Inside Sales Associate

Snow and Jones; Norwell (MA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health & Dental Insurance

401(k) with Company Match

Paid Vacation & Personal Time

Ongoing Product & Industry Training

Career Growth & Advancement

Job summary

Snow and Jones, Inc. is hiring a motivated Inside Sales Associate for our Norwell, MA location. You will assist contractors, homeowners, and business customers with plumbing, HVAC, heating, and well & water products, handling product selection, pricing, quotes, and orders.

The role emphasizes customer service, teamwork, and ongoing product training. Typical hours are Mon–Fri 7:00 AM–3:30 PM with limited Saturday time, and pay ranges from $22–$28 per hour.

Qualifications

• Customer service, counter sales, inside sales experience preferred.
• Knowledge of plumbing, HVAC, construction materials or building products is a plus.
• Strong communication and interpersonal skills.
• Positive, customer-first attitude and team player.
• Able to multitask and stay organized in a fast-paced environment.
• Dependable, motivated, and eager to learn.
• Comfortable working as part of a team.
• Ability to lift up to 25 pounds as needed.

Responsibilities

• Help customers in person and over the phone with product selection, pricing, quotes, and orders
• Develop strong customer relationships through knowledgeable, friendly service
• Recommend products and solutions that meet customer needs
• Identify opportunities to increase sales and add value for customers
• Work with Branch Management, Outside Sales, and manufacturer partners to support customer requests
• Pull, verify, and prepare orders accurately and efficiently
• Maintain an organized, well-stocked sales counter and inventory
• Partner with the warehouse and branch team to keep daily operations running smoothly
• Participate in product training to continually expand your industry knowledge
• Maintain a clean, organized, and safe work environment

Skills

Customer service

Counter sales

Inside sales

Communication

Teamwork

Multitasking

Organized

Eager to learn

Physical - lift 25 lbs

Job description

Position Overview

Now Hiring: Inside Sales Associate

Norwell, MA $22–$28/hour DOE Full-Time | Monday–Friday | 7:00 AM–3:30 PM Only 1 Saturday per Month | 8:00 AM–12:00 PM No Saturday Hours During Summer!

Turn Your Customer Service Skills into a Career

Are you a people person who enjoys helping customers, solving problems, and learning new products? Looking for a stable position with a great schedule, competitive pay, and opportunities to grow?

Snow and Jones, Inc. is looking for a motivated Counter Sales Associate to join our Norwell, MA team. You'll work directly with contractors, homeowners, and business customers, helping them find the right plumbing, HVAC, heating, and well & water products for their needs.

Experience in counter sales, inside sales, plumbing supply, HVAC, construction materials, wholesale, or retail is a plus—but we're also interested in mechanically inclined individuals with strong customer service skills who are eager to learn.

What You'll Do

• Help customers in person and over the phone with product selection, pricing, quotes, and orders
• Develop strong customer relationships through knowledgeable, friendly service
• Recommend products and solutions that meet customer needs
• Identify opportunities to increase sales and add value for customers
• Work with Branch Management, Outside Sales, and manufacturer partners to support customer requests
• Pull, verify, and prepare orders accurately and efficiently
• Maintain an organized, well-stocked sales counter and inventory
• Partner with the warehouse and branch team to keep daily operations running smoothly
• Participate in product training to continually expand your industry knowledge
• Maintain a clean, organized, and safe work environment

What We're Looking For

• Customer service, counter sales, inside sales, retail, or wholesale experience preferred
• Knowledge of plumbing, HVAC, construction, building materials, or mechanical products is a plus
• Strong communication and interpersonal skills
• A positive, customer-first attitude
• Ability to multitask and stay organized in a fast-paced environment
• Dependable, motivated, and eager to learn
• Comfortable working as part of a team
• Ability to lift up to 25 pounds as needed

Why You'll Love Working Here

• $22–$28/hour, depending on experience
• Monday–Friday | 7:00 AM–3:30 PM
• Only 1 Saturday per month
• No Saturday hours during the summer
• Health & Dental Insurance
• 401(k) with Company Match
• Paid Vacation & Personal Time
• Ongoing Product & Industry Training
• Career Growth & Advancement OpportunitiesSupportive, Team-Oriented Environment
• Family-Owned Company
• 70+ Years of Industry Experience

Build Your Future with Snow and Jones

Since 1952, Snow and Jones, Inc. has been a trusted New England distributor of plumbing, heating, HVAC, and well & water products. Our continued success is built on strong customer relationships and dedicated employees who take pride in what they do.

If you're ready to build product knowledge, develop valuable sales skills, and grow with a company that values its people, we'd love to hear from you.

Pay Range

USD $22.00 - USD $28.00 /Hr.