Plumbing & HVAC Counter Sales

Plimpton and Hills Corporation; Torrington (CT); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company match

Paid time off and paid holidays

Opportunities for professional development

Job summary

Plimpton and Hills Corporation in Torrington, CT is hiring a Counter Sales Associate to enhance customer experience by assisting with inquiries, processing orders, and maintaining service standards. This full-time role requires counter sales experience and knowledge of plumbing or HVAC.

Benefits include a competitive hourly rate, medical, dental, and vision insurance, a 401(k) plan, paid time off, and professional development opportunities.

Qualifications

• Counter sales experience preferred.
• Familiarity with plumbing or HVAC industry rules and regulations.
• Result driven and customer focused.

Responsibilities

• Assist customers with product inquiries and recommendations.
• Process orders efficiently.
• Maintain a clean and professional work environment.
• Safely operate a forklift and pallet jack.

Skills

Customer service

Counter sales experience

Plumbing/HVAC knowledge

Education

High school diploma or GED

Job description

Description

Company Overview

Plimpton & Hills Corporation is a leading distributor of plumbing, heating, HVAC, and industrial products serving contractors, businesses, and homeowners across the Northeast. With multiple branch locations and showrooms, the company is committed to providing quality products, expert support, and reliable service to the professionals and communities we serve.

Position Purpose

As a Counter Sales Associate, you’ll play a key role in creating an outstanding customer experience. You will assist customers with product inquiries, recommend solutions, process orders efficiently, and help drive sales at the counter. If you enjoy working in a fast-paced environment, building relationships, and being part of a collaborative team while maintaining high safety and service standards, this is the role for you. This is a full-time position based at our Torrington, CT branch located at 790 Main Street.

This role supports plumbing and HVAC contractors through parts identification, order processing, and counter assistance.

Essential Functions

• Actively seek opportunities to help customers.
• Locate and obtain ordered products for customers.
• Assist in the handling of defective parts and warranty information.
• Process approved credits for customers when products are returned.
• Keep pricing lists and structures confidential.
• Address questions about product, pricing and availability.
• Make sure all product catalogs are up-to-date and that expired ones are discarded.
• Accurately and safely move products of varying weights according to customer needs.
• Provide exceptional customer service at all times.
• Answer telephone calls professionally and pleasantly.
• Accurately input and fill customer orders.
• Accurately read and identify numbers for accurate order filling and receiving of material.
• Assist warehouse personnel when necessary.
• Maintain a clean and professional work environment.
• Safely operate a forklift, pallet jack, etc.
• Remain up-to-date on all safety practices and standards.
• Perform other responsibilities as directed.

Compensation & Benefits

• Competitive hourly rate commensurate with experience.
• Eligible to participate in the company’s comprehensive benefits package, which includes medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and paid holidays.
• Opportunities for professional development and growth.

Requirements

Experience, Education & Skills

• Counter sales experience preferred.
• Familiarity with plumbing or HVAC industry rules and regulations.
• Result driven and customer focused.
• High school diploma or GED preferred.

Physical Requirements

• While performing the duties of this job, the associate is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects