Inside Sales Associate

Hexagon Manufacturing Intelligence; Irving (TX); Remote; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an Inside Sales Representative to join their innovative team. This role involves engaging with customers via phone, email, and social media to renew maintenance agreements and upsell additional solutions. The ideal candidate will have a strong background in sales and customer service, with the ability to manage relationships and generate new opportunities. This position offers the flexibility of remote work, allowing you to connect with clients across the region while contributing to a forward-thinking environment that values collaboration and excellence. If you're self-motivated and passionate about technology, this opportunity could be your next great career move.

Qualifications

• 3-5 years of experience in sales/account management.
• Proficient in Salesforce or other CRM solutions.
• Experience with ERP systems is a plus.

Responsibilities

• Manage renewal processes and upsell HMI solutions.
• Generate sales proposals and maintain forecasts.
• Assist clients with inquiries and coordinate with departments.

Skills

Sales Skills

Customer Service Skills

Organizational Skills

Problem-Solving Skills

Analytical Skills

Education

Associate's Degree

Tools

Salesforce

MS Office

CRM Solutions

Job description

Hexagon's Manufacturing Intelligencedivision is seeking an Inside Sales Representative

AtHexagon, we strive to help industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. Our strength comes from our global footprint and enormous portfolio of advanced industrial sensors, measurement technologies, factory automation, simulation, and analytics tools.

Why Join Us?

• Be part of aglobal leaderin industrial intelligence.
• Work remotelyand travel to customer sites across the region without having to fly across the country.
• Collaborate with a forward-thinking team dedicated toinnovationandexcellencein customerservice.
• Learn from a long-tenured existing teamwith deep product and customer experiences.

Description:

The Inside Sales Representative is a front-line employee, interacting with customers by telephone, email, and social media. The Inside Sales Representative is responsible for contacting existing customers to ensure software and hardware maintenance agreements are renewed annually and introduce/upsell additional HMI solutions.

Job Responsibilities

• Manage all aspects of the renewal process in assigned sales territory and/or book of accounts
• Consistently reach out to existing clients to close/secure orders for Hardware and/or Software Maintenance revenue, in addition to upselling opportunities
• Manage and track all quote requests, keeping forecasts up to date in CRM.
• Generate sales proposals, maintain forecasts, create/update a variety of spreadsheets and data entry.
• Meeting or exceeding quota and all KPIs, such as call volume, creating new opportunities, and generating upsell/recovery revenue.
• Uncovering additional opportunities from relationship building for other products
• Process orders, perform follow up activities and ensure order delivery is complete.
• Assist clients with general inquiries, questions, and concerns.
• Coordinate and interface with other departments, gathering information and communicating it clearly to others.
• Assist with answering incoming calls and leverage sales skills to identify needs, propose solutions, and/or direct calls to the appropriate team.
• Assist clients with general inquiries, questions, and concerns.
• Maintains thorough knowledge of company's products and understanding of structure.

Qualifications

• Associate's degree or equivalent combination of education and work experience.
• 3 - 5 years related experience in sales/account management environment
• 2+ years' experience in Salesforce or other CRM solutions
• Prior experience selling high-volume technology solutions and services a plus.
• Excellent organizational and problem-solving skills
• Excellent customer service skills; building and maintaining strong relationships.
• Creative, self-motivated, and driven
• Excellent analytical, detail oriented, and reasoning skills
• Outstanding telephone manner, follow-through, and questioning skills
• Proficient in MS Office
• Experience managing databases.
• Experience with ERP systems, BPCS or LX a plus.
• Works independently as well as in a team environment

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