Inside Sales & Customer Service Specialist

Fastsigns International; Kansas City (MO); Presencial; USD 42 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Vision insurance

Dental insurance

Profit sharing

Training & development

Opportunity for advancement

Resumo da oferta

FASTSIGNS International, Inc. in Kansas City, MO is seeking an Inside Sales & Customer Service Specialist.

You will nurture client relationships from initial inquiry to finished orders, answer inquiries, build quotes, and coordinate with design and production to deliver high-quality signage solutions. You should have 2–3 years in customer service, account management, or sales, with comfort handling calls and managing detailed job orders in a fast-paced retail setting.

Qualificações

• 2–3 years of experience in customer service, account management or sales.
• Exposure to print or signage industry preferred.
• Ability to handle calls, manage detailed job orders, and stay organized in a fast-paced retail environment.

Responsabilidades

• Greet and assist walk-in, email, E-commerce, and phone customers.
• Build quotes, follow up, and move orders through to completion.
• Coordinate with design and production to ensure accuracy and on-time delivery.
• Develop and manage a leads list through referrals, calls, mail, and email.
• Prepare estimates and update customers on order status and changes.
• Assist with reports, invoicing, and regular paperwork.

Conhecimentos

Customer service

Account management

Sales

Descrição da oferta de emprego

Benefits

• Health insurance
• Opportunity for advancement
• Profit sharing
• Training & development
• Vision insurance
• Dental insurance

The Role

This isn't about aggressive pitching or hard selling. We are looking for a relationship-driven partner who excels at asking the right questions to truly understand our clients' visions. You'll own your customer relationships from the first conversation to the finished product: answering inquiries, building quotes, following up, and moving each order through to completion. You'll work alongside our existing sales team and coordinate with design and production to get jobs done right.

Duties Include

• Greet and assist walk-in, email, E-commerce, and phone customers.
• Chat and connect with customers and decision-makers.
• Recommend excellent products and follow Brand Standards.
• Find and contact sales prospects creatively.
• Build and manage a leads list through referrals, calls, mail, and email.
• Follow up on new leads from calls, marketing, and emails.
• Learn pricing and proposal models
• Handle project paperwork and follow procedures from start to finish.
• Prepare estimates and follow up on them.
• Update customers on order status and schedule changes.
• Execute fun marketing tasks: mailers, thank-you cards, call-mail-call programs, press releases, and campaigns.
• Keep the retail space clean, organized, and inviting.
• Support the team with reports, invoicing, and regular paperwork.
• Prepare and share status reports for weekly team meetings.
• Assist with the company’s marketing plans when needed.
• Conduct market research, competitive shopping, and customer surveys.
• Resolve customer issues with a smile.
• Build great relationships with support departments.
• Follow all company policies and ethics codes.
• Check-in with customers within 3-5 days for satisfaction.
• Embrace the “Everybody Sells” mindset and spot sales opportunities.
• Join a rapidly growing team where your voice matters and every individual plays a vital role in achieving our shared goals.

What We Are Looking For

We are specifically looking for someone with 2 to 3 years of experience in customer service, account management, or sales—ideally with some exposure to the print or signage industry. You should be entirely comfortable handling phone calls, managing detailed job orders, and staying organized in a fast-paced retail environment. Most importantly, you are someone who naturally converses with business owners as a consultant rather than a high-pressure salesperson.

Previous Inside Sales & Customer Service Specialist Experience

• Proven, seasoned experience in high-impact customer-facing or sales-driven environments.
• Demonstrated ability to actively drive sales growth and exceed performance targets.
• Professional experience with handling calls, call routing, and message taking.
• Experience in taking and processing job orders