Inside Sales and Customer Follow-Up Specialist

Prestige Tree Experts; Jessup (MD); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Health insurance

PTO

3% company-matched 401(k)

Ongoing growth opportunities

Job summary

Prestige Tree Experts in Jessup, MD is seeking a full-time Inside Sales & Customer Follow-Up Specialist. You will handle follow-ups, nurture relationships, and drive revenue from office-based, Mon-Fri operations.

Role emphasizes excellent phone and written communication, CRM workflow, and collaboration with Sales Arborists to move opportunities to close. In-office position with growth opportunities and benefits included.

Qualifications

• Previous sales experience with follow-up, appointment setting, or closing.
• Excellent phone communication skills.
• Strong professional written communication.
• Confidence discussing customer concerns and asking for the sale.
• Strong organizational skills.
• Experience working within a CRM system.
• Persistence, initiative, and accountability for results.
• Collaborative attitude and team-oriented mindset.

Responsibilities

• Review open proposals each day and identify follow-up opportunities.
• Engage customers in thoughtful conversations and guide buying decisions.
• Coordinate with Sales Arborists on technical details and approvals.
• Reach out to past clients to uncover additional tree care opportunities.
• Maintain detailed CRM records to maximize every interaction and opportunity.

Skills

Sales experience

Phone communication

Written communication

CRM experience

Organization

Persistence

Team-oriented

Tools

CRM system

Job description

If you're looking for a full-time Inside Sales & Customer Follow-Up Specialist position in Jessup, Maryland, where your communication skills, persistence, and sales ability can directly impact your earnings and career growth, Prestige Tree Experts wants to hear from you. This is your opportunity to join a growing company where every follow-up matters, every conversation has purpose, and every success is celebrated.

Why High Performers Thrive Here

At Prestige Tree Experts, we believe exceptional employees deserve exceptional rewards. We offer $20-$24 per hour based on experience, plus uncapped performance incentives and overtime opportunities, giving you the ability to earn more as you succeed. You'll also enjoy valuable company benefits including:

• Health insurance
• Paid time off (PTO)
• 3% company-matched 401(k)
• Ongoing growth opportunities

If you're looking for a place where your contributions are noticed, your successes matter, and your career can continue advancing, this is the opportunity you've been waiting for.

THE TYPE OF INSIDE SALES & CUSTOMER FOLLOW-UP SPECIALIST WE'RE LOOKING FOR

We're searching for someone who can meet the following qualifications:

• Previous sales experience with demonstrated success in follow-up, appointment setting, or closing
• Excellent phone communication skills
• Strong professional written communication
• Confidence discussing customer concerns and respectfully asking for the sale
• Strong organizational skills
• Experience working within a CRM system
• Persistence, initiative, and accountability for results
• Collaborative attitude and team-oriented mindset

Home-service or tree-care industry experience is a plus, but a willingness to learn our services and become an expert in what we do is essential.

WHAT IT'S LIKE TO BE OUR INSIDE SALES & CUSTOMER FOLLOW-UP SPECIALIST

This is a full-time, in-office position located in Jessup, Maryland. Team members work a consistent Monday through Friday schedule, providing stability and work-life balance while allowing you to focus on delivering exceptional customer experiences and sales results.

You'll start each day reviewing open proposals and identifying opportunities to reconnect with customers who have requested our services but haven't yet moved forward. You'll engage customers in thoughtful conversations, answer questions, address concerns, and help guide them toward confident buying decisions. Throughout the day, you'll coordinate with our Sales Arborists regarding technical details, assist customers with approvals and next steps, reach out to past clients to uncover additional tree care opportunities, and keep detailed CRM records to ensure every interaction is documented and every opportunity is maximized. By collaborating closely with both the sales and office teams, you'll play a key role in creating a seamless customer experience while helping drive revenue growth and long-term customer relationships.

ABOUT OUR TEAM

We are a dedicated team of certified arborists, licensed tree experts, foremen, groundsmen, tree removal professionals, and office staff who work together tirelessly to ensure that every tree service we complete is done right. With over 10 years of experience in the Maryland tree care industry, our team has the knowledge, resources, and equipment to tackle any challenge. Our culture is customer-obsessed, fun-loving, growth-minded, results-driven, and transparent. We provide a lot of latitude for people to take ownership of a project and run with it, making it an ideal environment for independent workers who are innovative. We also highly value the input and feedback of our employees. If you are looking for a dynamic and supportive work environment, join our team!

If you're ready to combine relationship-building, sales success, and career growth into one rewarding opportunity, we'd love to meet you. Join a company where your efforts are recognized, your performance is rewarded, and your future is supported. Our initial application process is fast, easy, and mobile-friendly, taking just a few minutes to complete.

Must have the ability to pass a background check.