Inside Sales Admin: Order & Customer Support Pro

Almo Corporation; Philadelphia (Philadelphia County); On-site; USD 42,000 - 56,000; Full time

Job summary

Almo Corporation, a leader in Pro AV solutions, is seeking an Inside Sales Administrator to support the sales team and customers. You will manage orders in AS 400, verify margins, confirm inventory, and provide timely product and order information to integrators and resellers.

This role requires coordinating with warehouses and vendors, handling credits and returns, processing freight quotes, and maintaining Salesforce records.

Qualifications

• Associate's Degree or equivalent from a two-year college or technical school
• 1-2 years of related experience - B2B sales support
• Proficient in Microsoft Office Suite
• Problem solving ability and the ability to 'think on your feet'
• Strong verbal communication skills
• Service orientation and a mindset to support sales team and drive long term, trusting relationships
• Ability to manage multiple priorities simultaneously

Responsibilities

• Enter and manage orders in AS 400
• Verify order margins and confirm inventory availability
• Provide order confirmations and shipping updates using approved templates
• Coordinate with warehouses and vendors on order changes, cancellations, and drop-ship requests
• Submit part builds and upload purchase orders into F20
• Confirm payment terms and process credit card forms as needed
• Partner with the credit team on time-sensitive orders
• Review MN 19 screen and update F8 notes to ensure accurate records
• Provide tracking information, ETAs, and resolve shipping issues with logistics
• Submit freight quote requests through UPS website or Operations department (may involve domestic or international parcel or freight quote requests)
• Act as the primary point of contact for outside sales reps and customers
• Respond to inquiries related to quotes, order status, bid registrations, and Salesforce updates
• Develop strong, trusted relationships with sales partners and customers
• Maintain a working knowledge of the Pro AV industry and customer projects to support the sales process

Skills

Microsoft Office

Verbal communication

Problem solving

Multi-tasking

Customer service

Sales support

Education

Associate's Degree or equivalent

Tools

AS 400

F20

Salesforce

Job description

Almo Corporation, a leader in Pro AV solutions, is seeking an Inside Sales Administrator to support the sales team and customers. You will manage orders in AS 400, verify margins, confirm inventory, and provide timely product and order information to integrators and resellers.

This role requires coordinating with warehouses and vendors, handling credits and returns, processing freight quotes, and maintaining Salesforce records.