Inside Sales Account Specialist - Millwork

Kinsley Power Systems; Acworth (GA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Profit sharing

Comprehensive benefits

401k match

Development opportunities

Family-oriented culture

Job summary

Metrie, located in Acworth, GA, is seeking an Account Rep to deliver exceptional customer service, process orders, and support sales and operations with timely communication.

You will manage inbound/outbound communications, handle quotes, and coordinate with Outside Sales to ensure customer satisfaction. The role emphasizes product knowledge, accuracy, and process improvement in a collaborative, safety-conscious environment.

Qualifications

• Minimum High School diploma required
• A degree in business, communications, marketing, or a related field is preferred
• Minimum 1 to 2 years’ experience in administration or customer service, or equivalent experience
• A strong relationship builder who enjoys serving as a trusted customer partner
• Skilled in applying sound judgment, flexibility, and problem solving to resolve customer needs
• Comfortable managing both inbound and outbound communication in fast paced, high-volume environments
• Open to feedback and committed to ongoing professional growth
• Clear and professional in both verbal and written communication
• Highly organized, with the ability to manage multiple priorities accurately and efficiently
• Able to work independently, prioritize effectively, and adapt to changing needs
• Effectively work cross-functionally with various departments throughout the company
• Able to build strong technical, market, and business aptitude, including product literacy and key points of differentiation; understand target markets and the drivers behind purchasing decisions; maintains a solid grasp of the overall business, marketing materials, and industry terminology
• Proficient in Microsoft Outlook, Excel, Teams, and other Office tools for efficient communication, reporting, and collaboration.
• Experience in manufacturing, building materials, construction, or millwork/door companies and proficient in CRM tools is preferred

Responsibilities

• Provide best-in-class customer service to the customers of Metrie-BWI, ensuring a seamless and positive experience
• Perform accurate and timely customer order entry
• Analyze sales and margins performance to support achievement of sales goals
• Provide accurate and timely customer quotes
• Respond to customer inquiries with strong product knowledge, lead-times, and programs & services
• Partner with Outside Sales to ensure alignment and consistent customer service
• Participate in monthly & yearly reviews to drive sales, revenue, and attain individual sales goals
• Work within and drive a team environment that builds respect and high performance
• Support and promote a strong safety culture by participating in plant safety walks, identifying potential risks, and promptly communicating concerns to leadership

Skills

Customer service

Communication

Organization

Problem solving

Relationship building

Microsoft Outlook

Excel

CRM tools

Education

High School diploma

Business/Communications/Marketing degree

Tools

CRM tools

Office tools

Job description

Metrie, located in Acworth, GA, is seeking an Account Rep to deliver exceptional customer service, process orders, and support sales and operations with timely communication.

You will manage inbound/outbound communications, handle quotes, and coordinate with Outside Sales to ensure customer satisfaction. The role emphasizes product knowledge, accuracy, and process improvement in a collaborative, safety-conscious environment.