Inside Sales Account Manager

State Steel Supply Co.; Omaha, Northern (NE, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

State Steel Supply Co. seeks an Inside Account Manager to generate revenue and gross margin by developing and maintaining a strong customer base in Omaha, NE.

You will use relationship-based selling, handle pricing and negotiation, and take ownership of customers and orders throughout the sales process. In this role, you will perform heavy order entry, order tracking, and problem resolution while keeping customers informed.

Qualifications

• Strong relationship-building and communication skills.
• Ability to understand customer needs and translate into orders.
• Proactive problem solving to resolve issues.
• Pricing inquiries and negotiation to maximize revenue.
• End-to-end ownership of customers and orders.

Responsibilities

• Build relationships with new and existing accounts to grow territory.
• Understand needs and fulfill quality, delivery, paperwork, and communications.
• Problem-solving mindset to uncover solutions for customer needs.
• Price inquiries to maximize revenue while controlling costs.
• Collaborate with outside managers on significant inquiries to maximize success.
• Develop an in-depth understanding of the steel products and services offered by State Steel.
• Engage with sales management on major inquiries to improve outcomes.

Skills

Relationship-building

Negotiation

Pricing strategy

Order entry & tracking

Customer ownership

Job description

The Inside Account Manager is responsible for generating revenue and gross margin for the company by developing and maintaining a strong customer base. This position utilizes relationship-based selling techniques to meet the steel needs of each customer, while maximizing the profitability of the company. Other sales aspects include pricing and negotiation. The Inside Account Manager’s responsibilities extend beyond sales and also include heavy amounts of order entry, order tracking, and problem resolution. The most successful Inside Account Managers take full ownership of their customers and orders and go the extra mile to ensure their customers are not just satisfied, but also informed throughout the entire sales process.

Primary Responsibilities:

• Build customer relationships with new and existing accounts to maximize territory growth
• Understand each customer’s needs, and accurately fulfill expectations for quality, delivery, paperwork, communication, etc.
• Exhibit mentality of problem-solving that helps uncover solutions to customer needs
• Price inquiries in a manner which maximizes revenues , with consideration to minimizing operational costs
• Understand return on invested capital (ROIC), and exhibit decision making abilities which align with the goals of the company
• Develop an in-depth understanding of the steel products and services offered by State Steel
• Engage Outside Account Managers and sales management on significant inquiries to help maximize the probability of success