Inside Sales Account Manager

Southeastern Freight Lines; Nashville (TN); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Job summary

Southeastern Freight Lines is seeking an Inside Sales Account Manager to drive shipment and revenue growth within an assigned territory, primarily serving customers via phone and email rather than face-to-face visits. You will support local Account Managers at Service Centers and identify opportunities for internal solutions that boost customer satisfaction and business growth.

You will initiate calls to existing and prospective accounts, present capabilities, use business intelligence tools to

Qualifications

• Requires a High School Diploma with customer service and sales experience.
• Prefer a Bachelor’s Degree for this role.
• Experience in phone and email account communication is a plus.

Responsibilities

• Grow shipment and revenue in an assigned territory.
• Support local Account Managers at Service Centers.
• Initiate calls to existing and prospective accounts and negotiate pricing.
• Utilize BI tools to identify opportunities and improve market share.
• Resolve customer inquiries and ensure service commitments are met.

Skills

Customer service

Sales experience

Phone & email communication

Education

High School Diploma

Bachelor's Degree preferred

1 year of customer service and sales experience

Job description

As an Inside Sales Account Manager, you will be responsible for shipment and revenue growth of an assigned sales territory which may include Account in multiple Service Center. The assigned sales territory will primarily include customers who require less face-to-face interaction and more phone and email communication. You will provide direct support to the local Account Manager(s) at assigned Service Center, as well as research opportunities and work with Account Managers to develop internal solutions that promote customer satisfaction and business growth.

Initiate telephone calls to existing and prospective account. Present the Company’s capabilities, advantages, coverage, and all services. Utilize business intelligence resources and tools (Tableau Dashboards, etc.) to identify opportunities and grow the Company’s market share. Negotiate price when setting up new account by gathering competitive data, submitting Pricing Adjustment Requests (PARs), and distributing published pricing. Work the Service Center Miscellaneous Report to identify potential opportunities and keep Service Center Non Credit/Chargebacks to a minimum. Manage and analyze Quote Reports (Canada, Puerto Rico, etc.) to determine business the Company is handling compared to opportunities the Company is missing. Manage all customer satisfaction and problem resolution issues including freight bill corrections, weight and inspection issues, lost and damaged claim issues, missed pickups, collections, etc. Responsible for making decisions regarding the management of a specific account to include negotiating pricing, working with the Operations Department as it relates to service capabilities and commitments to customers, etc. Responsible for interacting with internal customers from various departments on a daily basis during the management of individual Account. This interaction may be with associates in Pricing, National Account, Claims, Revenue Accounting, etc. Identify and sell the Company’s eShipping Exchange solutions to customers in the territory when applicable.

For this role, you will need to have a High School Diploma, 1 year of customer service and sales (inside or outside) experience. We would prefer for you to have a Bachelor’s Degee.

Work Shift

First Shift