Inside Sales & Account Growth Specialist

Baldwin Supply Company; Hibbing (MN); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k)

Dental insurance

Vision insurance

Paid Holidays

Paid Vacation Days

Short Term Disability

Long Term Disability

Life Insurance

Employee Assistance Programs

Job summary

Baldwin Supply Company is seeking an Inside Sales Representative to grow and manage assigned accounts and work with Field Salespeople on business development. You will act as a liaison, providing pricing, availability, and customer service to ensure satisfaction.

You will respond to inquiries, process orders, expand product knowledge, and coordinate with internal teams to meet customer needs. This role emphasizes high-quality service and teamwork in a dynamic upper Midwest environment.

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum 2 years inside sales and/or distribution experience.
• Experience collaborating with Field Sales and executing sales campaigns.
• Experience implementing incentive plans to increase sales and profitability.

Responsibilities

• Respond to customer inquiries regarding product selection, orders, prices, and quotations.
• Answer incoming sales calls and emails; assist with counter sales as needed.
• Expedite orders and requests for literature or information.
• Manage complete orders, including expediting and communication with customers.
• Describe products and assist customers in selecting the best options.
• Quote prices, terms, availability, delivery dates, and process orders.
• Maintain records for accounts with attention to detail.
• Sales order entry and purchasing of customer requirements for price lines.
• Organize and maintain product catalog library.
• Coordinate with internal departments, vendors, and carriers.
• Provide technical/product assistance to generate new and repeat sales.
• Place purchase orders with suppliers per guidelines.
• Analyze customer needs and take appropriate actions.
• Attend product and training sessions; develop product knowledge; assist customers with applications.
• Other duties and/or projects as assigned.

Skills

Customer service

Sales negotiation

Communication skills

Account management

Team collaboration

Product knowledge

Time management

Problem solving

Attention to detail

Adaptability

Education

High School Diploma or GED

College degree preferred

Tools

CRM/OMS

Microsoft Office Suite

Job description

Baldwin Supply Company is seeking an Inside Sales Representative to grow and manage assigned accounts and work with Field Salespeople on business development. You will act as a liaison, providing pricing, availability, and customer service to ensure satisfaction.

You will respond to inquiries, process orders, expand product knowledge, and coordinate with internal teams to meet customer needs. This role emphasizes high-quality service and teamwork in a dynamic upper Midwest environment.