Inside Sales Customer Account Manager

Pro-Active Engineering; Town of Sun Prairie (WI); On-site; USD 65,000 - 95,000; Full time

Job summary

Pro-Active Engineering is seeking a hands-on Inside Sales & Customer Account Manager to lead a team of five across inside sales, account management, and customer service. This player-coach role focuses on developing people, improving sales and service performance, and maintaining strong customer relationships.

The successful candidate will oversee team performance and drive growth, retention, and satisfaction of assigned accounts, with emphasis on collaboration across leadership and other

Qualifications

• Experience leading inside sales, account management, and customer service teams.
• Strong coaching and performance management skills.
• Ability to build relationships with customers and cross‑team collaboration.

Responsibilities

• Lead a team of five inside sales, account management, and customer service staff.
• Develop people, improve sales and service performance, and ensure high customer satisfaction.
• Set expectations, monitor KPIs, and conduct regular coaching and performance reviews.
• Grow existing accounts and identify new business opportunities.
• Act as primary contact for key accounts and manage inquiries and orders.

Job description

JOB REQUIREMENTS: Summary We are seeking a hands‑on Inside Sales & Customer Account Manager to lead a team of five employees across inside sales, account management, and customer service while also directly managing a portfolio of key customer accounts. This is a player‑coach role designed for someone who enjoys developing people, improving sales and service performance, and maintaining strong customer relationships.

The successful candidate will be accountable for both the performance of the team and the growth, retention, and satisfaction of their assigned Accounts. Essential Functions Reasonable Accommodations May Be Made To enable individuals with disabilities to perform the essential functions.

Team Leadership & Management

Lead, coach, and develop a team of approximately five inside sales, account management, and customer service employees. Establish clear expectations, priorities, and performance standards for each team member. Conduct regular one-on-one meetings, team meetings, coaching sessions, and performance reviews. Monitor individual and team performance against sales, service, retention, and activity goals. Provide ongoing coaching on sales techniques, customer communication, account management, problem-solving, and follow‑through. Help employees prioritize workloads and ensure customers receive timely and professional service. Identify training and development needs and create plans to improve individual and team performance. Foster a culture of accountability, teamwork, responsiveness, and customer focus. Participate in hiring, onboarding, training, and performance management as needed.

Sales & Business Development

Drive inside sales activity and ensure the team consistently follows up on leads, opportunities, quotes, and existing customer needs. Establish and monitor sales goals, activity expectations, and key performance indicators. Coach the team on identifying opportunities to grow existing accounts and develop new business. Review sales pipelines and help move opportunities through the sales process. Work Collaboratively With Company Leadership And Other Departments To identify growth opportunities. Help develop and implement processes that improve sales effectiveness, customer retention, and overall account penetration.

Direct Account Management

Serve as the primary point of contact for assigned customers. Develop strong, long-term relationships with key contacts and decision‑makers. Understand each customer\'s business, needs, priorities, and opportunities. Proactively identify opportunities to expand business within existing accounts. Manage customer inquiries, quotes, orders,\\...

Pro-Active Engineering is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other category protected by law.