Inside Sales

Richards Building Supply; Richmond (VA); On-site; USD 35,817 - 38,572; Full time

Benefits offered by this job

20 paid days off (PTO/holidays)

Discretionary bonuses

Medical, dental, and vision insurance

401K with company match

Career growth and family-owned culture

Job summary

Richards Building Supply in Richmond, VA is hiring an Inside Sales Representative to act as the backbone of customer relationships, guiding contractors and professionals with expert product guidance and support.

The role offers a stable full-time schedule with Monday–Friday hours, opportunities for bonuses, and comprehensive benefits including medical, dental, vision, and a 401K match. OT potential during peak season and travel up to 10% may be required.

Qualifications

• 2–3 years in a customer-facing role, ideally sales or retail.
• Strong computer skills and familiarity with Microsoft Office.
• Ability to multitask in a fast-paced environment.
• Spanish-speaking is a strong advantage but not required.

Responsibilities

• Act as a trusted advisor to customers, helping them find the right products.
• Handle inbound and outbound customer interactions via phone or in person.
• Collaborate with Outside Sales reps to drive sales.
• Process orders, track inventory, and coordinate transfers to meet customer demands.
• Educate customers on promotions, new products, and industry trends to maximize sales opportunities.
• Maintain accurate records, process payments, and ensure seamless order fulfillment.

Skills

Customer-facing

CRM experience

Microsoft Office

Spanish language

Tools

CRM software

Job description

Are you passionate about delivering exceptional customer experiences and growing your career in sales?

Join Richards Building Supply, a family-owned and operated company with over 40 years of success!

We're looking for a driven Inside Sales Representative in our Richmond, VA location, to be the backbone of our customer relationships, providing expert guidance and support to contractors and industry professionals.

Why Join Us?

• Stable Schedule: Full-time, Monday-Friday with consistent hours based on branch operations-no unpredictable shifts or weekend work!
• Generous PTO: 20 PAID DAYS OFF (includes PTO, holidays, and family-focused company closure between Christmas & New Year's!).
• Competitive Pay & Bonuses: Strong hourly rate + OT potential during peak season, plus eligibility for discretionary holiday and performance bonuses.
• Top-Tier Benefits:
• Comprehensive Benefits: Medical, dental, and vision insurance with significant employer contributions to help keep costs affordable.401K with industry-leading company match.
• Additional voluntary benefits, including disability coverage and accident insurance.
• Career Growth: We invest in your success- whether through training, promotions, or new opportunities.
• Family-Owned & Operated: We treat our team like family and foster a supportive, team-driven environment.

What You'll Do:

• Act as a trusted advisor to customers, helping them find the right products for their projects.
• Handle inbound and outbound customer interactions- whether over the phone or in-person- ensuring every customer feels valued.
• Collaborate with Outside Sales reps to drive sales and resolve customer needs.
• Process orders, track inventory, and coordinate product transfers to meet customer demands.
• Educate customers on promotions, new products, and industry trends to maximize sales opportunities.
• Maintain accurate records, process payments, and ensure seamless order fulfillment.

Requirements:

• 2-3 years of experience in a customer-facing role, preferably in sales, retail, or distribution.
• Strong computer skills (Microsoft Office, CRM experience a plus!).
• Ability to multitask in a fast-paced environment.
• Industry knowledge is a plus-but we're happy to train motivated candidates!
• Spanish-speaking skills are a strong advantage but not required.
• Willingness to travel overnight (up to 10%).

$26 - $28 an hour

Compensation is based on knowledge of our business and years of experience.