Inside Sales

PHOENIX SALES & SERVICES; New Jersey; On-site; USD 50,000 - 70,000; Full time

Job summary

PHOENIX SALES & SERVICES seeks an Inside Sales Representative to support the Outside Sales team and collaborate with Accounting, Shipping & Receiving, and Engineering. The role centers on delivering outstanding customer service and timely resolution of inquiries.

Key duties include quoting, pricing and order entry in MAS Sage 100, proforma invoicing, shipping coordination, and monthly reporting. Strong communication and teamwork are essential for success.

Qualifications

• Proficient in Microsoft Outlook, Word, and Excel.
• Experience with MAS Sage 100 (preferred).
• Familiarity with online portals.
• Strong attention to detail, organization, and follow-through.
• Customer-focused mindset with a collaborative attitude.

Responsibilities

• Source and provide customer quotes daily using MAS Sage 100 and Outlook.
• Input vendor pricing and delivery information into MAS Sage 100.
• Process sales and purchase orders daily in MAS Sage 100.
• Prepare proforma invoices for customers requiring pre-payment.
• Utilize credit card processing software as needed.
• Coordinate shipping for incoming orders.
• Collaborate with Engineering on product development initiatives.
• Conduct monthly reviews of open purchase and sales orders.
• Generate and distribute monthly sales reports to management.
• Assist with scheduled physical inventory counts.
• Maintain strong proficiency in PC use, MAS Sage 100, and related office software and hardware.
• Communicate professionally with coworkers, customers, and vendors at all times.
• Negotiate pricing, terms, and conditions with suppliers as needed.
• Prioritize customer satisfaction by sourcing high-quality components at competitive prices while meeting delivery schedules.
• Demonstrate a clear understanding of customer requirements, including product specs, delivery needs, and special sourcing considerations.
• Handle follow-up communications and correspondence with customers and vendors.
• Adhere to all company policies and procedures.
• Manage time efficiently and effectively to meet deadlines.
• Exhibit excellent verbal and written communication skills.
• Provide coverage for coworkers during vacation or absences.
• Perform additional duties as assigned by management.
• Work effectively as part of a team.

Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Detail-oriented

Organized

Follow-through

Customer-focused

Collaborative mindset

Tools

MAS Sage 100

Job description

Job Description

The Inside Sales Representative plays a key role in supporting the Outside Sales team and collaborating with other departments within the Phoenix Sales and Service Team, including Accounting, Shipping & Receiving, and Engineering. The primary objective is to ensure exceptional customer service and timely resolution of customer inquiries.

Key Responsibilities:

• Source and provide customer quotes daily using MAS Sage 100 and Microsoft Outlook.
• Input vendor pricing and delivery information into the MAS Sage 100 system.
• Process sales and purchase orders daily in MAS Sage 100.
• Prepare and send proforma invoices for customers requiring pre-payment.
• Utilize credit card processing software as needed.
• Coordinate shipping for incoming orders.
• Collaborate with Engineering on product development initiatives.
• Conduct monthly reviews of open purchase and sales orders.
• Generate and distribute monthly sales reports to management.
• Assist with scheduled physical inventory counts.
• Maintain strong proficiency in PC use, MAS Sage 100, and related office software and hardware.
• Communicate professionally with coworkers, customers, and vendors at all times.
• Negotiate pricing, terms, and conditions with suppliers as needed.
• Prioritize customer satisfaction by sourcing high-quality components at competitive prices while meeting delivery schedules.
• Demonstrate a clear understanding of customer requirements, including product specs, delivery needs, and special sourcing considerations.
• Handle follow-up communications and correspondence with customers and vendors.
• Adhere to all company policies and procedures.
• Manage time efficiently and effectively to meet deadlines.
• Exhibit excellent verbal and written communication skills.
• Provide coverage for coworkers during vacation or absences.
• Perform additional duties as assigned by management.
• Work effectively as part of a team.

Qualifications:

• Proficient in Microsoft Outlook, Word, and Excel.
• Experience with MAS Sage 100 (preferred).
• Familiarity with online portals.
• Strong attention to detail, organization, and follow-through.
• Customer-focused mindset with a collaborative attitude.