Inside Sales Rep I

SPX Technologies; Franklin (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive and performance-based compensation packages

Educational assistance and leadership development programs

Job summary

SPX Technologies in Franklin, Tennessee is looking for a dedicated Inside Sales/Customer Service Representative to support sales and customer service operations. Responsibilities include order processing, offering support to sales personnel, and providing exceptional service via phone and email.

The ideal candidate will have 2+ years of experience in inside sales or customer service, excellent communication skills, and proficiency with Microsoft Office Suite. The role offers competitive compensation packages and opportunities for professional development.

Qualifications

• 2+ years of experience in inside sales, customer service, or a similar role.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks and meet deadlines in a fast-paced environment.

Responsibilities

• Assist customers with product inquiries and provide accurate information.
• Provide exceptional customer support via phone and email.
• Assist Account Managers and outside sales representatives by preparing orders.
• Coordinate with the warehouse, shipping, and billing teams for order fulfillment.

Skills

Communication skills

Problem-solving skills

Attention to detail

Organizational skills

Teamwork

Education

High school diploma or equivalent

Experience with order processing and payment processing

Proficiency with Microsoft Office Suite

Tools

Salesforce

SAP

Job description

Job Overview

We are seeking a dedicated and dynamic Inside Sales/Customer Service Representative to join our team. This role will focus on supporting both our sales and customer service operations by helping with order processing, credit card payments, and offering support to outside sales personnel. The ideal candidate will be detail-oriented, customer-focused, and possess strong communication and problem-solving skills. You will be responsible for providing exceptional service via phone and email and working cross-functionally with other departments to ensure a seamless customer experience.

Key Responsibilities

• Order Processing
  • Assist customers with product inquiries and provide accurate information based on their needs.
  • Process customer orders, ensuring accuracy and timely delivery.
  • Follow up with customers to ensure orders are processed and delivered as expected.
• Telephone & Email Support
  • Provide exceptional customer support via phone and email, addressing inquiries, issues, and concerns.
  • Resolve customer problems in a timely, professional manner, ensuring customer satisfaction.
• Sales Support
  • Assist Account Managers and outside sales representatives by preparing orders and providing administrative support.
  • Provide information on product availability, pricing, and delivery timelines.
• Communication with Other Departments
  • Coordinate with the warehouse, shipping, and billing teams to ensure the timely and accurate fulfillment of orders.
  • Communicate effectively with other internal departments to address customer needs and resolve issues.
• Customer Experience Improvement
  • Continuously identify opportunities to enhance the customer experience and increase customer satisfaction.
  • Suggest improvements to internal processes that would lead to more efficient operations and better service delivery.
  • Act as a liaison between customers and the company to ensure all customer concerns are heard and resolved promptly.
• Administrative & Miscellaneous Tasks
  • Perform other administrative duties as needed to support the sales and customer service departments.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in inside sales, customer service, or a similar role.
• Experience with order processing and payment processing preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Experience with Salesforce and SAP software is a plus.
• Ability to handle multiple tasks and meet deadlines in a fast-paced environment.
• A positive, can-do attitude with a passion for customer service.

Benefits

• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs

Diversity Commitment

We value different backgrounds, experiences, and voices and are committed to creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.