Inside Sales

Jobtailor; Mohnton (Berks County); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor is seeking a results-oriented Inside Sales/Lead Qualification specialist to handle inbound/outbound inquiries from prospective home buyers. You will qualify needs, provide information and schedule appointments with the Onsite Sales Agent, while managing follow-ups and campaigns to grow conversions.

Ideal candidates demonstrate strong phone/email skills and experience with lead-management tools, thriving in a fast-paced, unstructured environment.

Qualifications

• Two years of customer service experience.
• Customer focused and personable.
• Proven email and phone communication skills.
• Sales contact management database experience.
• Solid organizational, planning and managing skills.
• Maintain focus while working in an unstructured environment with nominal supervision.
• Ability to multi-task and manage time well.
• Must be able to learn and follow proven sales process.
• Previous new home sales experience not required.
• Must be a superstar on the phone, highly proficient with email communication, and extremely comfortable using computer programs.

Responsibilities

• Respond to all email and phone leads immediately.
• Qualify leads based on customer needs.
• Provide consistent follow-up to online prospects with the goal of setting appointments with the Onsite Sales Agent.
• Provide information and marketing material to prospects.
• Respond to the sales line and voicemail for leads.
• Work with prospects to determine the best community and floor plan.
• Utilize lead-management software.
• Create and deliver ongoing email campaigns.
• Track and report on lead activity and sales conversion ratios.
• Maintain website content.
• Monitor third-party websites and online advertising.
• Continually research the competition and their online activities.
• Perform additional responsibilities as needed.

Skills

Customer service

Email communication

Organizational skills

Time management

Multi-tasking

Tools

Lead-management software

Sales contact management database

Job description

• Respond to all email and phone leads immediately
• Qualify leads based on customer needs
• Provide consistent follow-up to online prospects with the goal of setting appointments with the Onsite Sales Agent
• Provide information and marketing material to prospects
• Respond to the sales line and voicemail for leads
• Work with prospects to determine the best community and floor plan
• Utilize lead-management software
• Create and deliver ongoing email campaigns
• Track and report on lead activity and sales conversion ratios
• Maintain website content
• Monitor third-party websites and online advertising
• Continually research the competition and their online activities
• Perform additional responsibilities as needed

Requirements

• Two years of customer service experience
• Customer focused and personable
• Proven email and phone communication skills
• Sales contact management database experience
• Solid organizational, planning and managing skills
• Maintain focus while working in an unstructured environment with nominal supervision
• Ability to multi-task and manage time well
• Must be able to learn and follow proven sales process
• Previous new home sales experience not required
• Must be a superstar on the phone, highly proficient with email communication, and extremely comfortable using computer programs

Core Competencies

Demonstrates strong customer service skills with a focus on lead qualification and appointment setting. Proficient in email and phone communication, utilizing lead-management software to track sales activities and maintain effective follow-up.

Highest-signal resume keywords

• Customer Service Experience
• Email Communication Skills
• Lead-Management Software
• Sales Contact Management Database
• Organizational Skills

Soft Skills

• Personable
• Multi-Tasking
• Time Management

Industry Keywords

• Sales Process
• Lead Qualification
• Online Advertising
• Website Content Management
• Sales Conversion Ratios

Tools & Technologies

• Lead-Management Software