Inside Retention Supervisor: Lead Team & Revenue

Waste Management Inc.; Tupelo (MS); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K with company match

Paid Vacation and Holidays

Job summary

A leading environmental services company is seeking a Sales Supervisor to manage the Florida Retention Desk. The role involves supervising account associates, establishing training procedures, handling escalated customer calls, and maintaining high customer satisfaction. Candidates should possess a Bachelor's degree in Sales/Marketing or Business Administration, along with at least five years of relevant experience. The position is primarily office-based in Tupelo, MS. Comprehensive benefits include medical, dental, and retirement plans.

Qualifications

• 5+ years in Sales/Marketing or Business Administration.
• Demonstrated leadership qualities on current team preferred.

Responsibilities

• Supervise the Florida Retention Desk's account associates.
• Manage account retention programs and handle escalated customer calls.
• Establish training protocols and ensure high customer satisfaction.
• Forecast and recruit qualified candidates for retention roles.

Skills

Sales management

Supervisory experience

Customer retention

Coaching and training

Communication skills

Education

Bachelor's Degree in Sales/Marketing or Business Administration

Job description

A leading environmental services company is seeking a Sales Supervisor to manage the Florida Retention Desk. The role involves supervising account associates, establishing training procedures, handling escalated customer calls, and maintaining high customer satisfaction. Candidates should possess a Bachelor's degree in Sales/Marketing or Business Administration, along with at least five years of relevant experience. The position is primarily office-based in Tupelo, MS. Comprehensive benefits include medical, dental, and retirement plans.