Inside Lab Client Services Specialist

Interpath Laboratory; Kentucky; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid Time Off

In-house laboratory testing

Job summary

Interpath Laboratory is seeking an Inside Client Service Representative to provide dedicated support to clients and patients in a laboratory setting. You will assist with test orders, results, and information, while ensuring accurate communication and problem resolution.

The role emphasizes HIPAA compliance, data entry in LIS/CRM, and coordination with courier staff. A high school diploma and strong customer service skills are required; some college and lab experience are a plus.

Qualifications

• High school diploma or equivalent.
• Some college is preferred.
• Previous laboratory processing experience is preferred but not required.
• Excellent customer service abilities.
• Strong analytical and communication skills.
• High-level computer skills.
• Knowledge of medical terminology is a plus.

Responsibilities

• Monitor and research reasons for missing results.
• Assist with coordination of Health Fairs.
• Accession drug screens and report results.
• Log and communicate will-call pickup requests from clients to Interpath courier staff.
• Understand and adhere to HIPAA policies and procedures to assure patient confidentiality.
• Participate in departmental quality assurance monitors.
• Follow all established IQ protocols.
• Perform other work-related duties as assigned.
• Understand phlebotomy, specimen processing, testing and courier routes, and how they interact with Inside Client Services.
• Resolves problems for clients and laboratory staff.
• Investigate and analyze root causes and trends; assist in creating solutions.
• Report critical value results and other required communications.
• Enter and modify orders in LIS and CRM systems.
• Quote test pricing to clients and staff.
• Interact with reference laboratories for data entry and problem resolution.

Education

High School Diploma or equivalent

Some college preferred

Job description

Interpath Laboratory is seeking an Inside Client Service Representative to provide dedicated support to clients and patients in a laboratory setting. You will assist with test orders, results, and information, while ensuring accurate communication and problem resolution.

The role emphasizes HIPAA compliance, data entry in LIS/CRM, and coordination with courier staff. A high school diploma and strong customer service skills are required; some college and lab experience are a plus.