Inside Client Service Representative

Interpath Laboratory; Kentucky; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid Time Off

In-house laboratory testing

Job summary

Interpath Laboratory is seeking an Inside Client Service Representative to provide dedicated support to clients and patients in a laboratory setting. You will assist with test orders, results, and information, while ensuring accurate communication and problem resolution.

The role emphasizes HIPAA compliance, data entry in LIS/CRM, and coordination with courier staff. A high school diploma and strong customer service skills are required; some college and lab experience are a plus.

Qualifications

• High school diploma or equivalent.
• Some college is preferred.
• Previous laboratory processing experience is preferred but not required.
• Excellent customer service abilities.
• Strong analytical and communication skills.
• High-level computer skills.
• Knowledge of medical terminology is a plus.

Responsibilities

• Monitor and research reasons for missing results.
• Assist with coordination of Health Fairs.
• Accession drug screens and report results.
• Log and communicate will-call pickup requests from clients to Interpath courier staff.
• Understand and adhere to HIPAA policies and procedures to assure patient confidentiality.
• Participate in departmental quality assurance monitors.
• Follow all established IQ protocols.
• Perform other work-related duties as assigned.
• Understand phlebotomy, specimen processing, testing and courier routes, and how they interact with Inside Client Services.
• Resolves problems for clients and laboratory staff.
• Investigate and analyze root causes and trends; assist in creating solutions.
• Report critical value results and other required communications.
• Enter and modify orders in LIS and CRM systems.
• Quote test pricing to clients and staff.
• Interact with reference laboratories for data entry and problem resolution.

Education

High School Diploma or equivalent

Some college preferred

Job description

We are looking for an Inside Client Service Representative to provide exceptional service to our clients and patients within our laboratory environment. This role focuses on assisting with laboratory test orders, results, test information, and problem resolution, all within a supportive telephone service center setting.

Schedule

Monday - Friday, 9:00 AM - 6:00 PM

Benefits

• Medical, Dental, Vision with In-Network & Custom Network discounts
• 401(K) with discretionary employer match
• Paid Time Off
• Free clinical diagnostic laboratory testing performed in house

What You’ll Do

• Monitor and research reasons for missing results.
• Assist with coordination of Health Fairs.
• Accession drug screens and report results.
• Log and communicate will-call pickup requests from clients to Interpath courier staff.
• Computer skills, use of fax server, fax machine, copy machine and printers, filing.
• Understand and adhere to HIPAA policies, procedures and regulations to assure patient confidentiality.
• Participate in departmental quality assurance monitors.
• Follow all established I.Q. protocols
• Perform other work-related duties as assigned.
• Significant understanding of phlebotomy, specimen processing, testing and courier routes, as well as general understanding of other departments and how they interact with Inside Client Services is necessary.
• Function as a skilled resourceto clients and laboratory staff regarding test guidelines and procedures.
• Investigate and accurately resolve problems for clients and laboratory staff.
• Proactively identify, research and analyze root causes and trends affecting clients and/or patients; assist increating solutions.
• Report critical value results, communicable diseases and other verbal, faxed or mailed results as required.
• Understand and follow Medicare medical necessity requirements and Advance Beneficiary Notices (ABNs).
• Enter and modify orders in laboratory information system software, including new, existing and standing orders as well as added tests and test cancels.
• Document and collect data through Client Relationship Management (CRM) software
• Accurately quote test pricing to Interpath clients, patients and laboratory staff.
• Interact with reference laboratories for data entry and problem resolution.
• Attends work regularly and on time.

Education & Certification

• High School Diploma or equivalent; Some college is preferred

Experience

• Previous laboratory processing experience (preferred, but not required)

Skills & Competencies

• Strong analytical and communication skills
• Excellent customer service abilities
• High-level computer skills
• Ability to work in a fast-paced environment and manage multiple tasks
• Knowledge of medical terminology is a plus

Physical Requirements

• Ability to sit for extended periods while working at a desk or computer.
• Occasional standing, walking, or bending to retrieve files or office supplies.
• Ability to use a computer, keyboard, and phone for extended periods.
• Ability to lift up to 25 pounds for occasional office tasks (e.g., handling paperwork or equipment).

OSHA Category : This position may occasionally perform tasks that involve exposure to blood, body fluids, and/or tissues. All employees performing these duties are offered the opportunity to receive the Hepatitis-B vaccination series.

About Us: Interpath Laboratory is a family‑owned and operated clinical and anatomic pathology laboratory serving communities across Oregon, Washington, Nebraska, and Idaho. With more than 90 locations and over 60 years of steady growth, we are one of the Pacific Northwest’s leading independent laboratories, with plans for continued and strategic expansion into the Midwest.

We are known for delivering rapid, reliable, and cost-effective laboratory testing while maintaining the flexibility, innovation, and personal connection that come from remaining independent. Our success is built on strong relationships—with our clients, our patients, and most importantly, our employees.

At Interpath, we foster a collaborative, supportive work environment where teamwork, professionalism, and positive attitudes matter. We believe great results start with great people, and we are committed to creating a workplace where employees can build meaningful careers while making a real impact in the communities we serve.