Inside Key Account Specialist: B2B Growth & Insight

Nelson-Jameson, Inc.; Marshfield (WI); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

401(k) with company match

Competitive compensation starting at $

Paid time off

Annual clothing allowance

Annual Wellness Stipend

Job summary

Nelson-Jameson, Inc. is seeking a Key Account Specialist to act as the inside partner to field-based Key Account Managers, handling quotes, orders, returns, and inventory coordination. This onsite role focuses on building strong customer relationships and delivering data-driven insights to support strategic accounts.

You will analyze trends, generate dashboards, and collaborate with Product, Sales, and Supply Chain teams to resolve issues and drive efficiencies across the customer base.

Qualifications

• 2+ years in B2B customer service or inside sales.
• Experience with ERP/CRM and Excel reporting.
• Bachelor's degree in Business or related field preferred.

Responsibilities

• Partner with field-based KAMs for assigned accounts.
• Manage quotes, sales orders, returns, inventory, backorders using ERP/CRM.
• Investigate issues, identify root causes, coordinate solutions.
• Analyze purchasing trends, sales performance, and inventory.
• Prepare dashboards and reports using Excel.
• Coordinate across teams to solve customer needs.
• Improve product standardization and e-procurement processes.
• Provide proactive support across multiple U.S. time zones.

Skills

B2B customer service

Inside sales

Account support

Food manufacturing

ERP systems

CRM systems

Microsoft Excel

Education

Bachelor's degree in Business or related field

Tools

ERP systems

CRM systems

Excel

Job description

Nelson-Jameson, Inc. is seeking a Key Account Specialist to act as the inside partner to field-based Key Account Managers, handling quotes, orders, returns, and inventory coordination. This onsite role focuses on building strong customer relationships and delivering data-driven insights to support strategic accounts.

You will analyze trends, generate dashboards, and collaborate with Product, Sales, and Supply Chain teams to resolve issues and drive efficiencies across the customer base.