Inside Account Representative

TD SYNNEX North America; Fremont (CA); Hybrid; USD 69,000 - 77,000; Full time

Benefits offered by this job

Hybrid work arrangement

Leadership development programs

Job summary

TD SYNNEX North America is seeking an Inside Account Representative to manage a portfolio of accounts, drive revenue and margin growth, and deliver exceptional customer service to our partners. You will be the primary day-to-day contact for assigned customers, including system integrators, OEMs, and software companies, and you will navigate complex customer needs while expanding TD SYNNEX solutions.

The role emphasizes relationship-based selling, ongoing customer communication, and collaboration

Qualifications

• Bachelor's degree or equivalent combined with 1–3 years of relevant experience.
• Open to early-career talent with eagerness to learn and grow in sales.
• Comfortable speaking with customers regularly via phone and email.
• Strong communication skills and ability to tailor messaging to different audiences.
• Ability to negotiate effectively and drive tasks to completion.

Responsibilities

• Manage customer and territory P&L, driving growth and profitability.
• Generate new business through inbound and outbound calls with a relationship-based approach.
• Serve as primary contact for assigned customers including system integrators and software companies.
• Share detailed information on TD SYNNEX services and solutions across hardware and software.
• Identify growth opportunities and execute territory growth plans.
• Build and maintain detailed account profiles with attached TD SYNNEX solutions.
• Coordinate with field sales on RFPs, proposals, and QBRs.
• Collaborate with vendor management to introduce shared goals.
• Develop relationships with customer stakeholders across purchasing, sales, and operations.
• Coordinate with Finance and Purchasing on engagement activities.
• Identify risks and communicate to Inside Account Executive.
• Support quotes and orders with sales support teams.
• Document processes for accounts and delegate repetitive tasks.

Skills

Relationship-building

Phone and email comms

Negotiation

Time management

Problem-solving

Attention to detail

Data entry

English proficiency

Education

Bachelor's degree

Tools

CRM software

Job description

Location: Fremont, CA preferred; open to Gilbert, AZ and Louisville, CO.

About The Role

Are you an effective, relationship‑driven salesperson who enjoys daily interaction with an established customer base? TD SYNNEX is looking for an Inside Account Representative who is eager to learn, enjoys talking with customers, and can deliver results while providing exceptional customer service to our partners.

In this role, you will manage and grow a specific portfolio of identified accounts, serving as the primary day‑to‑day contact. You will work proactively to drive revenue and margin growth while ensuring long‑term customer satisfaction and organizational profitability. This position requires someone who can comfortably handle ongoing customer communication, share information about TD SYNNEX services and solutions, and navigate increasingly complex customer needs.

What You'll Do

• Manage customer and territory P&L, demonstrating critical thinking to drive growth and profitability across an assigned book of business.
• Generate new business through a mix of inbound and outbound calls, with a strong focus on relationship‑based selling.
• Serve as the primary point of contact for assigned customers, including system integrators, OEMs, contract manufacturers, and software companies that rely on TD SYNNEX for hardware and related solutions.
• Share detailed information with customers on TD SYNNEX services, portfolio offerings, and value‑added solutions, including both hardware and software.
• Identify business growth opportunities through research and execute territory growth plans.
• Build and maintain detailed account profiles, identifying opportunities to attach additional TD SYNNEX solutions where applicable.
• Coordinate with the field sales team on RFP responses, customer proposals, and QBR presentations.
• Partner closely with vendor management teams (e.g., storage, CPU, and other technology vendors) to introduce, position, and execute shared business goals.
• Develop strong relationships with customer stakeholders across purchasing, sales, and operations.
• Coordinate customer engagement with Finance and Purchasing teams, either directly or by executing actions through those groups.
• Identify potential challenges or risks within accounts and provide timely visibility to the Inside Account Executive or Senior Inside Account Executive.
• Collaborate with sales support teams to ensure quotes and orders are processed accurately and on time.
• Develop written documentation and procedures for assigned accounts and delegate repetitive tasks to internal TD SYNNEX support teams when appropriate.
• Apply basic project management skills to track and complete customer requests.
• Attend TD SYNNEX and relevant industry events as needed.

What We're Looking For

• Bachelor's degree and 1-3 years of relevant experience, or an equivalent combination of education and experience.
• Open to early‑career talent with a demonstrated eagerness to learn and grow in a sales environment.
• Comfortable speaking with customers regularly and building relationships over the phone and email.
• Strong communication skills, with the ability to clearly convey information and tailor messaging to different audiences.
• Ability to execute instructions independently and seek clarification when needed.
• Demonstrated critical thinking, problem‑solving, and decision‑making skills.
• Strong data entry and organizational skills with attention to detail.
• Ability to negotiate effectively and sell ideas persuasively.
• Strong time‑management skills and ability to drive tasks to completion.
• Comfortable working in a fast‑paced environment with shifting priorities.
• Ability to work constructively under pressure and manage deadlines.
• Demonstrated ethical judgment and commitment to maintaining confidentiality.
• Ability to collaborate effectively and build strong working relationships across teams.
• Sensitivity to the needs and concerns of customers and internal stakeholders.
• Proficiency in relevant computer systems and applications at an intermediate level.
• Ability to communicate effectively in English; additional regional or local language skills are a plus.

Working Conditions

• Professional office environment
• Hybrid work arrangement (Fremont, CA preferred)
• West Coast working hours required
• Travel up to 10%, primarily local, with occasional industry or TD SYNNEX events

Pay Transparency

Salary Range: $69,400-$77,000 USD annually

Final compensation will be determined based on experience, skills, and internal equity.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on‑demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer‑to‑peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co‑workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer‑led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you. You may be exactly the person we're looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

TD SYNNEX is an E-Verify company