Client Executive (Retail) - CCA

SYNNEX Corporation; Town of Florida (NY); Hybrid; USD 90,000 - 125,000; Full time

Benefits offered by this job

Elective Benefits

Career development programs

Well-being programs

DEI initiatives

Global onboarding

Job summary

TD SYNNEX is seeking a Client Executive (Retail) to support the CCA organization. You will identify, develop, and manage multiple brand customer relationships at a corporate management level, providing strategic direction and plan execution to drive market share and customer satisfaction.

The role requires travel up to 75%, hybrid working conditions, and strong account management skills across the TD SYNNEX portfolio. Candidates from Guatemala are encouraged to apply.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years of relevant work experience.
• Full knowledge of assigned product/service line.
• Gaining understanding of organization’s entire product/service line.
• Works on small to mid-size accounts of moderate complexity.
• Works with some supervision.
• Builds relationships directly with customers to broaden customer base and increase sales.
• Actions impact the success of the entire work group.

Responsibilities

• Creates and owns customer business plan and pricing model.
• Geographic coverage mapping and marketing planning for new and renewal business.
• Establish quarterly and annual sales goals, reporting and reviews.
• Engage in Solutions Path training, certification scheduling, and reviews.
• Travel up to 75% to manage executive customer relationships.
• Develop and enhance executive level relationships with strategic partners.

Skills

Relationship building

Sales planning

Strategic account management

Geographic coverage mapping

Customer communication

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

Job Description

The Client Executive (Retail) for our CCA (Caribbean Central America) Organization supports partners in nationwide and global efforts. Identifies, develops and manages multiple brand customer relationships at a corporate management level to position TD SYNNEX's overall value while providing local TD SYNNEX management with strategic direction and plan implementation to drive maximum market share. "Let's Achieve Great Outcomes. TD SYNNEX is the partner that helps unlock business results for all." Candidates from Guatemala are encouraged to apply.

What You’ll Do:

• Creates and owns customer business plan and pricing model that includes: Partner's Value proposition and offerings
• Geographic coverage mapping
• Comprehensive Marketing plan for new business, installed base and renewal/annuities business
• Establish quarterly and annual sales goals, reporting and reviewing actual vs goals
• Solutions Path engagement, training and certification schedule
• Monthly sales review and action item list
• Quarterly business review with BU management and related Supplier team
• Must be able to travel up to 75% of the time.
• Provide an increased level of account coverage in order to:
• Develop and enhance our executive level customer relationships with our strategic and ISV partners
• Grow share of wallet in winning more business lines by improving the 'customer experience' with TD SYNNEX by incorporating more TD SYNNEX brand services and renewed focus on solutions and customer satisfaction

• Identifies sales leads for the field organization through Corporate Management by identifying opportunities, developing operational plans and providing leadership to advocate TD SYNNEX's capabilities at the customers corporate management level utilizing the customers assigned account team.
• Communicates with the customer on a proactive basis in order to identify customer satisfaction issues and isolate root causes of any perceived problems.
• Designs corrective action plans that resolve identified problem to improve customer relations.
• Coordinates the action plan requirements to appropriate support groups (e.g. TD SYNNEX Services)
• Owns and manages strategy for the customer.
• Ensure cross-divisional teamwork in order to leverage TD SYNNEX's value in achieving the customer's business vision.

What We’re Looking For:

• Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.
• 3+ Years of relevant work experience.
• Full knowledge of assigned product / service line.
• Gaining understanding of organization’s entire product / service line.
• Works on small to mid-size accounts of moderate complexity.
• Works with some supervision.
• Performs and perfects sales and service tasks and procedures under self-direction.
• Builds relationships directly with customers to broaden customer base and increase sales.
• Actions impact the success of the entire work group.
• Failure to accomplish goals or meet customer expectations will result in failure of work group to meet goals.

Working Conditions:

• Professional environment (Hybrid).
• Occasional non-standard work hours or overtime as business requires.
• Represents the company to the customer and the customer to the company in all sales-oriented activities.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Equality and Inclusion Statement

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. TD SYNNEX is an E-Verify company.

About TD SYNNEX

At TD SYNNEX (NYSE: SNX), we're proud to share an unwavering passion for bringing compelling technology products, services and solutions to the world. We're an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. With diverse backgrounds, expertise and experiences, our co-workers make us who we are. To learn more, visit www.TDSYNNEX.com or follow us on Twitter, LinkedIn, and Facebook.