Inside Account Manager

Aptum; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in IT & Cloud Managed Services is seeking an Inside Account Manager to manage a high-volume portfolio of customers, focusing on renewals and upselling. The role offers flexibility, career growth, and a supportive team environment. Ideal candidates will have B2B sales experience, be fluent in Spanish and English, and be proficient in Salesforce. Join us to help businesses leverage technology effectively.

Benefits

Fully remote role

Career growth opportunities

Full benefits from Day 1

22+ vacation days

Learning & development opportunities

Company wellness days

Qualifications

• Minimum 2 years of B2B sales experience in IT.
• Fluency in both Spanish and English required.

Responsibilities

• Own the renewal process from outreach to close.
• Proactively identify and pitch relevant add-ons.
• Conduct regular check-ins and resolve issues quickly.

Skills

B2B sales

Customer engagement

Organization

Responsiveness

Fluency in Spanish

Fluency in English

Tools

Salesforce

Job description

At APTUM, we believe that great things happen when people have the freedom to be themselves. We’re not just another IT & Cloud Managed Services provider—we’re game-changers, problem-solvers, and digital transformation champions.

We help businesses harness the power of technology, and we want you to be part of that mission. If you thrive in a fast-paced, tech-driven world, love building real connections, and get excited about helping businesses level up through technology, you’re exactly who we’re looking for.

Your role in a Nutshell

As an Inside Account Manager at Aptum, you'll be responsible for maintaining and growing a high-volume portfolio of existing customers.

Your primary focus? Driving renewals, spotting upsell opportunities, and ensuring customer satisfaction — all from behind your desk (or screen), with efficiency and precision.

You’ll work closely with internal teams to support your customers' day-to-day needs, identify quick-win revenue opportunities, and ensure our solutions continue to meet their evolving business goals.

What You’ll Be Doing

Renewal Management: Own the renewal process from outreach to close — ensuring timely follow-ups, accurate quoting, and seamless execution.

Upsell & Cross-Sell: Proactively identify and pitch relevant add-ons or service upgrades to help customers get more value from Aptum.

Customer Engagement: Conduct regular check-ins, respond to inquiries, and resolve issues quickly with support from internal teams.

Solution Matching (Light-Touch Sales): Use your understanding of the customer’s environment to suggest simple product fits or direct them to specialized teams for deeper needs.

CRM Discipline: Keep Salesforce and other tools up to date — log interactions, track pipeline activity, and flag churn risks.

Internal Collaboration: Work with Delivery, Sales Engineers, and Billing to ensure smooth customer experiences and quick turnaround times.

Campaign Execution: Support marketing or sales campaigns by following up on leads or reactivating dormant accounts within your book.

What Makes You Great for This Role

• Minimum 2 years of B2B sales experience in IT – ideally in Public Cloud, Hybrid-Managed Cloud Solutions (not SaaS)
• You’re organized and responsive — customers love that you get back to them fast.
• You thrive in a structured, metrics-driven environment.
• You know how to juggle 50+ accounts without dropping the ball.
• You can spot an upsell opportunity and act on it — without needing a lengthy discovery process.
• You’re familiar with Salesforce or similar CRMs and can work efficiently across multiple tools.
• Fluency in both Spanish and English required.

What’s in It for You?

At APTUM, we don’t just talk about work-life balance—we live it. Here’s what you’ll get:

Fully remote role

Career growth opportunities in a cutting-edge tech environment.

A supportive, innovative team that values collaboration and success.

???? Full benefits from Day 1—because your well-being matters.

️ 22+ vacation days to recharge and explore.

Learning & development opportunities (yes, we’ll help fund your education!).

Company wellness days—because mental health is a priority.

Ready to Make an Impact?

APTUM is on a mission to help businesses navigate the complexities of cloud, infrastructure, and networking. We give customers the freedom to build their ideal tech strategy—without vendor lock-in or limitations. If you’re ready to own your success, build powerful relationships, and drive digital transformation, we want to hear from you!

Apply today and let’s change the game together!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  IT Services and IT Consulting

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