Associate Account Manager

Ascend Learning, Inc. in; Leawood (KS); Remote; USD 50,000 - 80,000; Full time

Job summary

An innovative firm is looking for a passionate Associate Account Manager to join their dynamic Clover Learning team. This role focuses on enhancing online training and certification for Diagnostic Imaging professionals. You'll engage with major accounts, identify upsell opportunities, and ensure clients maximize the value of their products and services. With a strong emphasis on collaboration and client support, this position offers a chance to make a significant impact in the healthcare education sector. If you're ready to thrive in a people-first culture, this is the opportunity for you!

Benefits

Flexible Paid Time Off

Medical, Dental, and Vision Insurance

401(k) Employer Matching

Parental Leave

Wellness Resources

Charitable Matching Program

On-site Workout Facilities

Community Outreach Groups

Qualifications

• 1+ years of sales account management experience preferred.
• Strong verbal and written communication skills essential.
• Experience with B2B clients and complex accounts.

Responsibilities

• Identify new business and upsell opportunities with clients.
• Conduct regular check-ins to ensure client satisfaction.
• Maintain CRM records and oversee lead quality.

Skills

Sales Account Management

Communication Skills

Analytical Skills

CRM Software Proficiency

Education

Bachelor's Degree

Tools

Pipedrive

HubSpot

Microsoft Office Suite

Job description

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning.

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

Ascend Learning leads the way in innovation and solution creation to improve outcomes and deliver results for students, educators, and healthcare workers in the ever-changing field of healthcare. We offer advanced resources that drive nursing success, empower front-line certified allied health workers, help physicians pass boards and stay current, and provide education management tools for medical education programs.

WHAT YOU'LL DO

You will be part of our fast-growing Clover Learning team with a mission to reimagine online training and certification exam preparation for Diagnostic Imaging students, educators, and professionals. As an Associate Account Manager in a client-facing role, you'll support the management of major accounts, identify upsell prospects, and conduct customer insight analysis. Additionally, you'll provide sales support across various territories within a region.

WHERE YOU'LL WORK

This position will work remote within the United States.

HOW YOU'LL SPEND YOUR TIME

• Aid in identifying new business and upsell opportunities, address client challenges and proactively identify and mitigate non-repurchase (e.g. churn) risks.
• Support outreach efforts and conductregular check-in calls and meetings with customers to review their progress, identify any roadblocks, and ensure they are maximizing the value of our products and services.
• Provide data to assist with customer issue resolution, insight generation and seamless customer experience.
• Collaborate with internal teams to strengthen go-to-market strategies, address client requirements, and provide outstanding client support
• Support account growth strategies, including executing account repurchasing strategies to maximize repurchase rates and deliver exceptional service
• Maintain CRM records, tracking prospect headcounts and category suitability, generating precise sales forecasts, and overseeing lead quality

WHAT YOU'LL NEED

• Bachelor's degree preferred.
• 1+ years of sales account management experience within industry
• Professional presence, business acumen
• Strong verbal and written communication skills
• Experience working with B2B clients (higher education or hospitals) and managing complex accounts.
• Strong analytical abilities are essential for sales data interpretation and trend identification
• Proficient CRM software (e.g., Pipedrive, HubSpot) and Microsoft Office Suite
• Up to 10% of travel expected.

BENEFITS

• Flexible and generous paid time off
• Competitive medical, dental, vision and life insurance
• 401(k) employer matching program
• Parental leave
• Wellness resources
• Charitable matching program
• On-site workout facilities (Leawood, Gilbert, Burlington)
• Community outreach groups

Fostering A Sense of Belonging

We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

About Ascend Learning

As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.Sales