Account Manager Associate

Insurance Office of America; Maryland; Remote; USD 55,000 - 75,000; Full time

Job summary

A leading insurance brokerage is seeking an Account Manager Associate to provide administrative support and customer service for commercial accounts. The role involves managing client requests, policy administration, and ensuring excellent service delivery. Ideal candidates will have extensive customer service experience in insurance and strong analytical skills. This position offers competitive salary, health insurance, and career growth opportunities.

Benefits

Competitive salary and bonuses

Company-paid health insurance

Paid holidays, vacations, and sick leave

401K with employer match

Employee stock plan

Career growth opportunities

Respectful culture and work/life balance

Community service involvement

Supportive team environment

Qualifications

• 7+ years of customer service experience in insurance.
• Active licensing required; professional designation preferred.

Responsibilities

• Provide administrative and customer service support to the account team.
• Manage policy expirations and renewals.
• Deliver excellent customer service and proactive support.

Skills

Customer Service

Analytical Skills

Problem-Solving

Communication

Multitasking

Organizational Skills

Education

High School Diploma

Tools

MS Office

Job description

Join to apply for the Account Manager Associate role at Insurance Office of America.

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA specializes in property and casualty, employee benefits, and personal lines insurance, as well as insurtech innovation. Headquartered in Longwood, Florida, IOA has over 1,300 associates across more than 60 offices in the U.S. and the UK. For more information, visit www.ioausa.com.

Job Description

Title: Account Manager Associate - Commercial Lines

Location: Remote, supporting our Gainesville, GA Branch | Book Focus: Franchised Dealerships, Construction, Manufacturing & Distribution, Cyber

About the Role:

Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts. Work independently with minimal supervision, ensuring standards are met and errors are minimized. Resolve customer service issues and manage smaller or less complex accounts.

Key Responsibilities

• Maintain technical competence and industry expertise.
• Assist in directing daily activities of support staff.
• Handle customer requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct renewal processes including client research, underwriting, loss analysis, proposal preparation, and coverage negotiations.
• Process tasks accurately and timely.
• Review contracts for proper coverage.
• Monitor accounts receivable and collect outstanding balances.
• Maintain agency management systems and carrier platforms.
• Ensure timely activity completion and communicate workload status.
• Deliver excellent customer service and proactive support.
• Stay updated on policies and procedures.
• Seek continuous improvement and uphold IOA values of integrity and leadership.

Ideal Candidate Qualifications

• 7+ years of customer service experience in insurance.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional communication, multitasking, and organizational skills.
• Proficiency in MS Office.
• High School Diploma or equivalent.

What We Offer

• Competitive salary and bonuses.
• Company-paid health insurance.
• Paid holidays, vacations, and sick leave.
• 401K with employer match.
• Employee stock plan.
• Career growth opportunities.
• Respectful culture and work/life balance.
• Community service involvement.
• Supportive team environment.

Application Process

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer, committed to diversity and inclusion.