Account Manager Associate

Insurance Office of America; Rhode Island; Remote; USD 60,000 - 75,000; Full time

Job summary

A leading company in the insurance sector is seeking an Account Manager Associate to provide administrative and customer service support. The role involves managing accounts, resolving customer issues, and ensuring compliance with company standards. Ideal candidates will have extensive experience in customer service within the insurance industry and possess strong analytical and communication skills. This remote position supports the Gainesville, GA branch and offers competitive salary and benefits.

Benefits

Competitive salary and bonus potential

Company-paid health insurance

Paid holidays, vacations, and sick leave

401K with employer match

Participation in employee stock plan

Opportunities for professional growth

Respectful culture promoting work-life balance

Community service involvement

Supportive team environment

Qualifications

• 7+ years of customer service experience in the insurance industry.
• Active insurance license required; professional designation preferred.

Responsibilities

• Provide administrative and customer service support to the account team.
• Manage policy expirations and renewals.
• Deliver excellent customer service and respond proactively to needs.

Skills

Customer Service

Analytical Skills

Problem-Solving

Communication

Multitasking

Organizational Skills

Education

High School Diploma

Tools

MS Office

Job description

Join to apply for the Account Manager Associate role at Insurance Office of America.

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a leader in property and casualty, employee benefits, and personal lines insurance and risk management solutions, along with insurtech innovation. Headquartered in Longwood, Florida, IOA has over 1,300 associates across more than 60 offices in the U.S. and the United Kingdom. For more information, visit www.ioausa.com.

Job Description

Title: Account Manager Associate - Commercial Lines

Location: Remote, supporting our Gainesville, GA branch. Focus areas include franchised dealerships, construction, manufacturing & distribution, and cyber insurance.

About the Role

Provide administrative and customer service support to the account team, producer, and/or assigned group of accounts. Work independently with minimal supervision from an Account Manager, Account Executive, or Producer, ensuring standards are met while minimizing liability. Resolve moderately complex customer service issues and manage smaller or less complex accounts.

Key Responsibilities

• Maintain technical competence and industry expertise.
• Assist in managing daily activities and workflow of support staff.
• Handle customer requests related to policies, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, gather underwriting info, analyze loss runs, prepare submissions, evaluate and negotiate coverage and pricing, and follow up for policy issuance.
• Process tasks accurately within deadlines.
• Review contracts to ensure proper coverage inclusion.
• Monitor accounts receivable and act on delinquent accounts.
• Maintain agency management systems and carrier/vendor platforms for data accuracy.
• Ensure timely completion of activities and communicate workload status to the team.
• Deliver excellent customer service and respond proactively to needs.
• Stay updated on company policies and procedures.
• Seek continuous improvement and demonstrate integrity and leadership in line with IOA values.

Ideal Candidate Qualifications

• 7+ years of customer service experience in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active insurance license required; professional designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer

• Competitive salary and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick leave.
• 401K with employer match.
• Participation in employee stock plan.
• Opportunities for professional growth and career advancement.
• Respectful culture promoting work-life balance.
• Community service involvement.
• Supportive team environment.

Application Process

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer that celebrates diversity and fosters an inclusive environment.