Inpatient Experience Lead — Service Excellence

Geisinger; Wilkes-Barre (Luzerne County); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Full benefits (health, dental and vision) starting on day one

401(k) plan with automatic Geisinger contributions

Generous paid time off (PTO) plan

Up to $5,000 in tuition reimbursement

Job summary

Geisinger is seeking a dedicated individual for a position focused on enhancing patient experience through leadership and expertise. This role involves leading initiatives, monitoring satisfaction ratings, and identifying improvements in patient care.

Candidates should possess a Bachelor's Degree, ideally in healthcare, along with a minimum of 5 years in a managerial role and customer service experience. Comprehensive benefits package starting from day one is provided.

Qualifications

• Requires a minimum of 5 years managing people, processes, or projects.
• Minimum 5 years in customer service required.

Responsibilities

• Leads key patient experience improvement initiatives.
• Monitors patient satisfaction ratings and collaborates on performance goals.
• Identifies opportunities for improvement in patient satisfaction.

Skills

Office Administration

Education

Bachelor’s Degree

Bachelor’s Degree in a healthcare related field

Job description

Geisinger is seeking a dedicated individual for a position focused on enhancing patient experience through leadership and expertise. This role involves leading initiatives, monitoring satisfaction ratings, and identifying improvements in patient care.

Candidates should possess a Bachelor's Degree, ideally in healthcare, along with a minimum of 5 years in a managerial role and customer service experience. Comprehensive benefits package starting from day one is provided.