Patient Experience Lead - Inpatient Service & Improvement

Geisinger; Danville (PA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

Tuition reimbursement up to $5,000/yr

Generous PTO

Job summary

Geisinger is seeking a Patient Experience Leader to drive inpatient experience improvements and achieve high patient satisfaction. You will lead initiatives, monitor metrics, and coordinate actions with stakeholders across clinic sites.

The role requires at least 5 years in people/process/project management and a strong background in customer service. Expect extensive travel to Geisinger clinics and a focus on training teams for enhanced patient experiences.

Qualifications

• Minimum of 5 years - managing people, processes, or projects.
• Minimum of 5 years of customer service experience.

Responsibilities

• Leads patient experience improvement initiatives in inpatient settings.
• Monitors patient satisfaction & sets benchmark targets.
• Identifies opportunities to improve patient experience and develops action plans.
• Coordinates stakeholders to execute action plans and remove barriers.
• Delivers training curriculum and facilitation to staff with patient contact.
• Coaches and mentors clinicians and non-clinical staff on patient satisfaction.

Skills

People management

Project management

Customer service

Stakeholder collaboration

Coaching

Education

Bachelor's Degree, healthcare preferred

Job description

Geisinger is seeking a Patient Experience Leader to drive inpatient experience improvements and achieve high patient satisfaction. You will lead initiatives, monitor metrics, and coordinate actions with stakeholders across clinic sites.

The role requires at least 5 years in people/process/project management and a strong background in customer service. Expect extensive travel to Geisinger clinics and a focus on training teams for enhanced patient experiences.