Enrollment Operations Leader - Patient & Member Support

Geisinger; Danville (PA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Healthcare benefits from day one

Job summary

Geisinger seeks a Customer Service Supervisor to lead a team of representatives, ensuring service standards and regulatory compliance. The role analyzes production and quality metrics, directs staff training, and coordinates responses to escalated issues.

You will oversee staffing, scheduling, and interdepartmental collaboration to improve patient access and satisfaction while guiding performance improvements and ensuring adherence to Medicare and internal policies.

Qualifications

• High School Diploma or Equivalent (GED) - Required
• Minimum of 6 years - Relevant experience (Required)
• Minimum of 2 years - Managerial/Supervisory (Required)

Responsibilities

• Provides leadership and developmental assistance to customer service team through daily interactions and monthly one on one meetings with all direct reports.
• Conducts monthly team meetings and involves staff in decision-making.
• Promotes activities that recognize and reward staff achievement.
• Creates and maintains standards, operational activities and performance measurement tools that meet operational and market needs in operational efficiency, quality, access and member satisfaction.
• Ensures timely and productive execution of planned customer service and education.
• Manages resource allocation for efficient production and to maintain customer service performance standards.

Skills

Leadership

Team management

Customer service

Communication

Training

Education

High School Diploma or Equivalent (GED)

Associate's Degree

Bachelor’s Degree

Job description

Geisinger seeks a Customer Service Supervisor to lead a team of representatives, ensuring service standards and regulatory compliance. The role analyzes production and quality metrics, directs staff training, and coordinates responses to escalated issues.

You will oversee staffing, scheduling, and interdepartmental collaboration to improve patient access and satisfaction while guiding performance improvements and ensuring adherence to Medicare and internal policies.