Inpatient Call Center Lead & Patient Care Coach

Northeast Georgia Medical Center; Gainesville (GA); Sur place; USD 70 000 - 97 000; Plein temps

Résumé du poste

Northeast Georgia Health System is seeking a dedicated leader to organize and supervise the day-to-day operations of the Inpatient Call Center and Communications teams, ensuring outstanding customer service. You will train and guide staff, monitor performance, respond to escalated calls, and oversee admissions reporting in Epic for Inpatient Specialty Services, with 24/7 availability.

This role requires five years of leadership in healthcare call center settings, strong knowledge of medical

Qualifications

• Educational requirements: High School Diploma.
• Minimum five years in customer service, call center operations, or medical dispatch with data reporting experience.
• Five years of leadership experience required.
• Knowledge of medical terminology.

Responsabilités

• Oversee day-to-day operations of the Inpatient Call Center and Communications teams.
• Train, supervise and coach staff; monitor performance.
• Ensure HIPAA, DNV, OSHA compliance and other health regulations.
• Audit patient admissions reports in Epic for Inpatient Specialty Services.
• Respond to escalated calls and resolve conflicts.
• Provide 24/7 support coverage and guidance to staff.

Connaissances

Customer service

Call center operations

Leadership

Medical terminology

Data reporting

HIPAA compliance

Communication skills

Problem solving

Formation

High School Diploma

Two years college or Business School

Outils

Epic systems

Microsoft Office

Description du poste

Northeast Georgia Health System is seeking a dedicated leader to organize and supervise the day-to-day operations of the Inpatient Call Center and Communications teams, ensuring outstanding customer service. You will train and guide staff, monitor performance, respond to escalated calls, and oversee admissions reporting in Epic for Inpatient Specialty Services, with 24/7 availability.

This role requires five years of leadership in healthcare call center settings, strong knowledge of medical